Patient Experience Survey 2nd Quarter 2026

Question Title

1. In addition to primary care services, which of the following services that Hot Springs Health Program offers are valuable for you or your family members? Please choose all that apply.

Outpatient Therapy Services (Physical Therapy)

Home Health and Hospice Services

Pharmacy Services

2D &3D Mammograms

Ultrasounds

DEXA Scans

Nutrition Services

Behavioral Health Services

Question Title

2. How do you most often access your medical information? Please choose only one.

Our Patient Portal, located on our website www.hotspringshealth-nc.org

Calling any of our four Health Centers

Visiting any of our four Health Centers in person

Question Title

3. If you called any one of our four medical centers to schedule you last appointment, how many times did you have to call to schedule this appointment?

2-3

4 or more

Not Applicable

Question Title

4. When you schedule an appointment at our Health Centers, are you able to get an appointment as soon as you need one?

Most of the time

Some of the time

None of the time

N/A

Question Title

5. In the last 6 months, when you contacted the office during regular business hours, and needed a same day answer to a Medical question, was it answered within 24 hours?

Most of the time.

Some of the time.

None of the time.

N/A

Question Title

6. In the last 6 months, when you contacted the office during regular business hours, and needed a same day answer to a Pharmacy question, was it answered within 24 hours?

Most of the time.

Some of the time.

None of the time.

N/A

Question Title

7. Do you feel that your provider listens to your concerns and questions?

Always

Usually

Sometimes

Never

N/A

Question Title

8. When your provider orders blood tests, x-rays, or other tests, do you receive results by any of the following: phone call, letter, patient portal message, or as discussed with provider?”

Always

Usually

Sometimes

Never

N/A

Question Title

9. Do you have difficulty with transportation getting to your appointment(s)? If yes, Hot Springs Health Program may be able to assist you with transportation resources. Call Mars Hill Medical Center and our Community Health Worker at 828-689-7332.

Yes

Question Title

10. On our patient portal, (you can enroll at the Front Desk of any of our Health Centers) which of the following features do you utilize? Please select all that apply.

Refill Requests / Prescription Information

Lab Results

Communicating with your health care team via portal messages

I do not have a Portal Account

Question Title

11. Do you feel the HSHP locations and hours of availability meet your primary care, medical, and behavioral health needs?

· Mars Hill Medical Center: Monday-Friday 8:30am-5:00pm, Saturday 9:00am-5:00pm, and Sunday 1:00pm-5:00pm.

· Mashburn Medical Center: Monday-Friday 8:30am-5:00pm.

· Hot Springs Medical Center: Monday-Friday 8:30am-5:00pm.

· Laurel Medical Center: Monday-Friday 9:00am-5:00pm.

Yes

If No, then please comment below.

Patient Experience Survey 2nd Quarter 2026

Question Title

* 1. In addition to primary care services, which of the following services that Hot Springs Health Program offers are valuable for you or your family members? Please choose all that apply.

Question Title

* 2. How do you most often access your medical information? Please choose only one.

Question Title

* 3. If you called any one of our four medical centers to schedule you last appointment, how many times did you have to call to schedule this appointment?

Question Title

* 4. When you schedule an appointment at our Health Centers, are you able to get an appointment as soon as you need one?

Question Title

* 5. In the last 6 months, when you contacted the office during regular business hours, and needed a same day answer to a Medical question, was it answered within 24 hours?

Question Title

* 6. In the last 6 months, when you contacted the office during regular business hours, and needed a same day answer to a Pharmacy question, was it answered within 24 hours?

Question Title

* 7. Do you feel that your provider listens to your concerns and questions?

Question Title

* 8. When your provider orders blood tests, x-rays, or other tests, do you receive results by any of the following: phone call, letter, patient portal message, or as discussed with provider?”

Question Title

* 9. Do you have difficulty with transportation getting to your appointment(s)? If yes, Hot Springs Health Program may be able to assist you with transportation resources. Call Mars Hill Medical Center and our Community Health Worker at 828-689-7332.

Question Title

* 10. On our patient portal, (you can enroll at the Front Desk of any of our Health Centers) which of the following features do you utilize? Please select all that apply.

Question Title

1. In addition to primary care services, which of the following services that Hot Springs Health Program offers are valuable for you or your family members? Please choose all that apply.

2. How do you most often access your medical information? Please choose only one.

3. If you called any one of our four medical centers to schedule you last appointment, how many times did you have to call to schedule this appointment?

4. When you schedule an appointment at our Health Centers, are you able to get an appointment as soon as you need one?

5. In the last 6 months, when you contacted the office during regular business hours, and needed a same day answer to a Medical question, was it answered within 24 hours?

6. In the last 6 months, when you contacted the office during regular business hours, and needed a same day answer to a Pharmacy question, was it answered within 24 hours?

7. Do you feel that your provider listens to your concerns and questions?

8. When your provider orders blood tests, x-rays, or other tests, do you receive results by any of the following: phone call, letter, patient portal message, or as discussed with provider?”

9. Do you have difficulty with transportation getting to your appointment(s)? If yes, Hot Springs Health Program may be able to assist you with transportation resources. Call Mars Hill Medical Center and our Community Health Worker at 828-689-7332.

10. On our patient portal, (you can enroll at the Front Desk of any of our Health Centers) which of the following features do you utilize? Please select all that apply.