Crawford Medical Centre (CMC) Feedback Request

Please let us know how we are doing.

At Crawford Medical Centre - Your Wellbeing is Our Focus.

Our Commitment to You
We undertake to provide all patients with the best possible services and we will conduct our day to day activities with the utmost integrity and respect.

We pride ourselves on providing a professional, confidential and individualised medical services that are second to none.

Crawford Medical Centre seeks your feedback about our services to you over the last 12 months. The following survey will take no more than 5 minutes of your time. Your responses are confidential and will be used to inform planning and improvements in services to you in the future. 

Question Title

* 1. Our phones are answered promptly.

Question Title

* 2. The waiting time for a telephonist to answer my call has improved over the last 12 months.

Question Title

* 3. When booking to see a GP, I am able to make an appointment when I need it.

Question Title

* 4. When booking to see a Nurse, I am able to make an appointment to see a nurse when I need it.

Question Title

* 5. When phoning for to speak to a nurse for Test Results the response time is acceptable.

Question Title

* 6. Which of the following methods of communication would be preferable to you for receiving test results?

Question Title

* 7. Are you aware that you can request a Repeat Prescription on-line via the ConnectMed 24/7 Patient Portal?

Question Title

* 8. My Repeat Prescription was ready within 48 hours (2 working days)?

Question Title

* 9. I was contacted when my Repeat Prescription was ready.

Question Title

* 10. Our nurses are friendly and efficient when treating you.

Question Title

* 11. I use the ConnectMed 24/7 on-line appointment booking system.

Question Title

* 12. The ConnectMed 24/7 on-line booking system assists me greatly in booking appointments.

Question Title

* 13. A new initiative - the ConnectMed 24/7 Patient Portal, was introduced at Crawford in July 2017 to improve your access to your medical records. Are you aware of this?

Question Title

* 14. I use the on-line ConnectMed 24/7 Patient Portal to check my medical results, recalls, medications and immunisations.

Question Title

* 15. What services or assistance would you like to be provided on-line

Question Title

* 16. Our reception team greet you when you arrive at Crawford Medical Centre in a welcoming and friendly manner.

Question Title

* 17. The reception team is friendly and helpful when I complete my payment.

Question Title

* 18. In the past 12 months how many times have you seen a GP at another practice apart from the East Care After Hours Clinic.

Question Title

* 19. When I attend my GP appointment, the waiting time is acceptable.

Question Title

* 20. When I attend a Nurse appointment the waiting time is acceptable.

Question Title

* 21. What additional services would you like to see provided at Crawford Medical Centre?

Question Title

* 22. In order to identify key medical concerns you may have and also to provide a greater range of services, a range of seminars are being considered for your benefit.
Please assist us by ranking your interest in possible seminar topics - from 1 (Highest) to 9 (lowest) or add other topics of interst to you.

Question Title

* 23. When you think of the overall service offering at Crawford Medical Centre - What are the 3 aspects of that service that please you most?

Question Title

* 24. What are the 3 aspects of our services that do not meet your expectations?

Question Title

* 25. What are the 3 things that you would advise Crawford Management to endeavour to change in the running of the practice, if possibe?

Question Title

* 26. My overall level of satisfaction (%) with Crawford Medical Centre services is

0 100
i We adjusted the number you entered based on the slider’s scale.

Question Title

* 27. I belong to the following age group:

Question Title

* 28. I belong to the following ethnic group:

Question Title

* 29. My gender is:

Question Title

* 30. My GP is:

Question Title

* 31. We appreciate the time and thought you have put into responding to this survey. Your response is invaluable in assisting us to improve service offerings to you.
Thank you for your time.

T