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* 1. What would you consider your primary reason for using social media?

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* 2. How do you think your agency’s social media presence has (or, alternatively, has not) improved community relations/trust?

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* 3. What would be your number one tip for an agency just getting started on social media? What about your top warning?

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* 4. Additionally, what do you recommend for agencies that feel they don’t have the time or resources to be on social media?

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* 5. What has been your most successful social media posting(s)?

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* 6. What topics/postings seem to encourage engagement more than others?

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* 7. Does your agency have a written strategy for social media?

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* 8. Does your agency have a written policy for social media, either internal or external?

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* 9. What social media platforms does your agency currently use regularly?

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* 10. What type of agency do you work for?

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