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Client Satisfaction Survey 2023-2024
1.
Please rate the helpfulness of any program you have participated in.
Poor
Fair
Good
Excellent
Coordinated Family and Community Engagement
Poor
Fair
Good
Excellent
Early Learning/Head Start (Center-Based and Home Based)
Poor
Fair
Good
Excellent
Early Learning - Lowell Collaborative Preschool Academy
Poor
Fair
Good
Excellent
Entrepreneurship Center
Poor
Fair
Good
Excellent
Fair Housing Program
Poor
Fair
Good
Excellent
Family Child Care
Poor
Fair
Good
Excellent
Farmers' Market
Poor
Fair
Good
Excellent
Financial Education Center/Tax Preparation
Poor
Fair
Good
Excellent
Fuel Assistance/Energy Conservation
Poor
Fair
Good
Excellent
Home Modification Program
Poor
Fair
Good
Excellent
HCEC (Housing Consumer Education Center)
Poor
Fair
Good
Excellent
Individual Homelessness
Poor
Fair
Good
Excellent
Mill City Mentors
Poor
Fair
Good
Excellent
Rental Assistance (e.g. Section 8, MRVP, FSS)
Poor
Fair
Good
Excellent
Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE)
Poor
Fair
Good
Excellent
Resource Center
Poor
Fair
Good
Excellent
School Age
Poor
Fair
Good
Excellent
Secure Jobs
Poor
Fair
Good
Excellent
Spindle City Corps
Poor
Fair
Good
Excellent
Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving)
Poor
Fair
Good
Excellent
WIC
Poor
Fair
Good
Excellent
Youthbuild
Poor
Fair
Good
Excellent
Youth Services (Mill You, Family Foundations, Housing Support)
Poor
Fair
Good
Excellent
Other (please specify)
2.
Please rate the helpfulness of
OUR STAFF
in any program you have participated in.
Poor
Fair
Good
Excellent
Coordinated Family and Community Engagement
Poor
Fair
Good
Excellent
Early Learning/Head Start (Center-Based and Home Based)
Poor
Fair
Good
Excellent
Early Learning - Lowell Collaborative Preschool Academy
Poor
Fair
Good
Excellent
Entrepreneurship Center
Poor
Fair
Good
Excellent
Fair Housing Program
Poor
Fair
Good
Excellent
Family Child Care
Poor
Fair
Good
Excellent
Farmers' Market
Poor
Fair
Good
Excellent
Financial Education Center/Tax Preparation
Poor
Fair
Good
Excellent
Fuel Assistance/Energy Conservation
Poor
Fair
Good
Excellent
Home Modification Program
Poor
Fair
Good
Excellent
HCEC (Housing Consumer Education Center)
Poor
Fair
Good
Excellent
Individual Homelessness
Poor
Fair
Good
Excellent
Mill City Mentors
Poor
Fair
Good
Excellent
Rental Assistance (e.g. Section 8, MRVP, FSS)
Poor
Fair
Good
Excellent
Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE)
Poor
Fair
Good
Excellent
Resource Center
Poor
Fair
Good
Excellent
School Age
Poor
Fair
Good
Excellent
Secure Jobs
Poor
Fair
Good
Excellent
Spindle City Corps
Poor
Fair
Good
Excellent
Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving)
Poor
Fair
Good
Excellent
WIC
Poor
Fair
Good
Excellent
Youthbuild
Poor
Fair
Good
Excellent
Youth Services (Mill You, Family Foundation, Housing Support)
Poor
Fair
Good
Excellent
Other (please specify)
3.
Did Community Teamwork's staff refer you to other services
within
Community Teamwork?
Yes
No
I did not need a referral
4.
Was this referral useful to you?
Yes
No
n/a
5.
Did Community Teamwork's staff refer you to other services
outside of
Community Teamwork?
Yes
No
I did not need a referral
6.
Was this referral useful to you?
Yes
No
n/a
7.
Since receiving services from Community Teamwork is your family:
Worse off
About the same
Better off
Worse off
About the same
Better off
8.
How satisfied are you as a whole with the services of Community Teamwork?
1 star
2 stars
3 stars
4 stars
5 stars
9.
What did Community Teamwork do that helped your family?
10.
What can Community Teamwork do to improve our services?
