Client Satisfaction Survey 2023-2024

Question Title

* 1. Please rate the helpfulness of any program you have participated in.

	Poor	Fair	Good	Excellent
Coordinated Family and Community Engagement	Coordinated Family and Community Engagement Poor	Coordinated Family and Community Engagement Fair	Coordinated Family and Community Engagement Good	Coordinated Family and Community Engagement Excellent
Early Learning/Head Start (Center-Based and Home Based)	Early Learning/Head Start (Center-Based and Home Based) Poor	Early Learning/Head Start (Center-Based and Home Based) Fair	Early Learning/Head Start (Center-Based and Home Based) Good	Early Learning/Head Start (Center-Based and Home Based) Excellent
Early Learning - Lowell Collaborative Preschool Academy	Early Learning - Lowell Collaborative Preschool Academy Poor	Early Learning - Lowell Collaborative Preschool Academy Fair	Early Learning - Lowell Collaborative Preschool Academy Good	Early Learning - Lowell Collaborative Preschool Academy Excellent
Entrepreneurship Center	Entrepreneurship Center Poor	Entrepreneurship Center Fair	Entrepreneurship Center Good	Entrepreneurship Center Excellent
Fair Housing Program	Fair Housing Program Poor	Fair Housing Program Fair	Fair Housing Program Good	Fair Housing Program Excellent
Family Child Care	Family Child Care Poor	Family Child Care Fair	Family Child Care Good	Family Child Care Excellent
Farmers' Market	Farmers' Market Poor	Farmers' Market Fair	Farmers' Market Good	Farmers' Market Excellent
Financial Education Center/Tax Preparation	Financial Education Center/Tax Preparation Poor	Financial Education Center/Tax Preparation Fair	Financial Education Center/Tax Preparation Good	Financial Education Center/Tax Preparation Excellent
Fuel Assistance/Energy Conservation	Fuel Assistance/Energy Conservation Poor	Fuel Assistance/Energy Conservation Fair	Fuel Assistance/Energy Conservation Good	Fuel Assistance/Energy Conservation Excellent
Home Modification Program	Home Modification Program Poor	Home Modification Program Fair	Home Modification Program Good	Home Modification Program Excellent
HCEC (Housing Consumer Education Center)	HCEC (Housing Consumer Education Center) Poor	HCEC (Housing Consumer Education Center) Fair	HCEC (Housing Consumer Education Center) Good	HCEC (Housing Consumer Education Center) Excellent
Individual Homelessness	Individual Homelessness Poor	Individual Homelessness Fair	Individual Homelessness Good	Individual Homelessness Excellent
Mill City Mentors	Mill City Mentors Poor	Mill City Mentors Fair	Mill City Mentors Good	Mill City Mentors Excellent
Rental Assistance (e.g. Section 8, MRVP, FSS)	Rental Assistance (e.g. Section 8, MRVP, FSS) Poor	Rental Assistance (e.g. Section 8, MRVP, FSS) Fair	Rental Assistance (e.g. Section 8, MRVP, FSS) Good	Rental Assistance (e.g. Section 8, MRVP, FSS) Excellent
Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE)	Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE) Poor	Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE) Fair	Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE) Good	Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE) Excellent
Resource Center	Resource Center Poor	Resource Center Fair	Resource Center Good	Resource Center Excellent
School Age	School Age Poor	School Age Fair	School Age Good	School Age Excellent
Secure Jobs	Secure Jobs Poor	Secure Jobs Fair	Secure Jobs Good	Secure Jobs Excellent
Spindle City Corps	Spindle City Corps Poor	Spindle City Corps Fair	Spindle City Corps Good	Spindle City Corps Excellent
Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving)	Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving) Poor	Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving) Fair	Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving) Good	Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving) Excellent
WIC	WIC Poor	WIC Fair	WIC Good	WIC Excellent
Youthbuild	Youthbuild Poor	Youthbuild Fair	Youthbuild Good	Youthbuild Excellent
Youth Services (Mill You, Family Foundations, Housing Support)	Youth Services (Mill You, Family Foundations, Housing Support) Poor	Youth Services (Mill You, Family Foundations, Housing Support) Fair	Youth Services (Mill You, Family Foundations, Housing Support) Good	Youth Services (Mill You, Family Foundations, Housing Support) Excellent

Other (please specify)

Question Title

* 2. Please rate the helpfulness of OUR STAFF in any program you have participated in.

	Poor	Fair	Good	Excellent
Coordinated Family and Community Engagement	Coordinated Family and Community Engagement Poor	Coordinated Family and Community Engagement Fair	Coordinated Family and Community Engagement Good	Coordinated Family and Community Engagement Excellent
Early Learning/Head Start (Center-Based and Home Based)	Early Learning/Head Start (Center-Based and Home Based) Poor	Early Learning/Head Start (Center-Based and Home Based) Fair	Early Learning/Head Start (Center-Based and Home Based) Good	Early Learning/Head Start (Center-Based and Home Based) Excellent
Early Learning - Lowell Collaborative Preschool Academy	Early Learning - Lowell Collaborative Preschool Academy Poor	Early Learning - Lowell Collaborative Preschool Academy Fair	Early Learning - Lowell Collaborative Preschool Academy Good	Early Learning - Lowell Collaborative Preschool Academy Excellent
Entrepreneurship Center	Entrepreneurship Center Poor	Entrepreneurship Center Fair	Entrepreneurship Center Good	Entrepreneurship Center Excellent
Fair Housing Program	Fair Housing Program Poor	Fair Housing Program Fair	Fair Housing Program Good	Fair Housing Program Excellent
Family Child Care	Family Child Care Poor	Family Child Care Fair	Family Child Care Good	Family Child Care Excellent
Farmers' Market	Farmers' Market Poor	Farmers' Market Fair	Farmers' Market Good	Farmers' Market Excellent
Financial Education Center/Tax Preparation	Financial Education Center/Tax Preparation Poor	Financial Education Center/Tax Preparation Fair	Financial Education Center/Tax Preparation Good	Financial Education Center/Tax Preparation Excellent
Fuel Assistance/Energy Conservation	Fuel Assistance/Energy Conservation Poor	Fuel Assistance/Energy Conservation Fair	Fuel Assistance/Energy Conservation Good	Fuel Assistance/Energy Conservation Excellent
Home Modification Program	Home Modification Program Poor	Home Modification Program Fair	Home Modification Program Good	Home Modification Program Excellent
HCEC (Housing Consumer Education Center)	HCEC (Housing Consumer Education Center) Poor	HCEC (Housing Consumer Education Center) Fair	HCEC (Housing Consumer Education Center) Good	HCEC (Housing Consumer Education Center) Excellent
Individual Homelessness	Individual Homelessness Poor	Individual Homelessness Fair	Individual Homelessness Good	Individual Homelessness Excellent
Mill City Mentors	Mill City Mentors Poor	Mill City Mentors Fair	Mill City Mentors Good	Mill City Mentors Excellent
Rental Assistance (e.g. Section 8, MRVP, FSS)	Rental Assistance (e.g. Section 8, MRVP, FSS) Poor	Rental Assistance (e.g. Section 8, MRVP, FSS) Fair	Rental Assistance (e.g. Section 8, MRVP, FSS) Good	Rental Assistance (e.g. Section 8, MRVP, FSS) Excellent
Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE)	Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE) Poor	Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE) Fair	Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE) Good	Residential Programs (e.g. Shelters, Scattered Sites, HomeBASE) Excellent
Resource Center	Resource Center Poor	Resource Center Fair	Resource Center Good	Resource Center Excellent
School Age	School Age Poor	School Age Fair	School Age Good	School Age Excellent
Secure Jobs	Secure Jobs Poor	Secure Jobs Fair	Secure Jobs Good	Secure Jobs Excellent
Spindle City Corps	Spindle City Corps Poor	Spindle City Corps Fair	Spindle City Corps Good	Spindle City Corps Excellent
Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving)	Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving) Poor	Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving) Fair	Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving) Good	Senior Volunteers (Bone Builders, Foster Grandparents, Care Giving) Excellent
WIC	WIC Poor	WIC Fair	WIC Good	WIC Excellent
Youthbuild	Youthbuild Poor	Youthbuild Fair	Youthbuild Good	Youthbuild Excellent
Youth Services (Mill You, Family Foundation, Housing Support)	Youth Services (Mill You, Family Foundation, Housing Support) Poor	Youth Services (Mill You, Family Foundation, Housing Support) Fair	Youth Services (Mill You, Family Foundation, Housing Support) Good	Youth Services (Mill You, Family Foundation, Housing Support) Excellent

Other (please specify)

Question Title

* 3. Did Community Teamwork's staff refer you to other services within Community Teamwork?

Yes

I did not need a referral

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* 4. Was this referral useful to you?

Yes

n/a

Question Title

* 5. Did Community Teamwork's staff refer you to other services outside of Community Teamwork?

Yes

I did not need a referral

Question Title

* 6. Was this referral useful to you?

Yes

n/a

Question Title

* 7. Since receiving services from Community Teamwork is your family:

Worse off

About the same

Better off

Worse off

About the same

Better off

Client Satisfaction Survey 2023-2024

Question Title

* 1. Please rate the helpfulness of any program you have participated in.

Question Title

* 2. Please rate the helpfulness of OUR STAFF in any program you have participated in.

Question Title

* 3. Did Community Teamwork's staff refer you to other services within Community Teamwork?

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* 4. Was this referral useful to you?

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* 5. Did Community Teamwork's staff refer you to other services outside of Community Teamwork?

Question Title

* 6. Was this referral useful to you?

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* 7. Since receiving services from Community Teamwork is your family:

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* 8. How satisfied are you as a whole with the services of Community Teamwork?

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* 9. What did Community Teamwork do that helped your family?

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* 10. What can Community Teamwork do to improve our services?