* 1. Please check off the types of development actions you have applied for through the City during the past 12 months.

* 2. Please indicate what the permit or approval was for.

* 3. Please indicate how often you work with the City's Development Process.

* 4. I understand how to navigate the City's Development Process.

For each of the following functions - City Planning (including Zoning); Permits, Licenses, and Inspections (PLI); and Public Works - answer each question as it best applies.

* 5. I understand the development review processes.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 6. The development review processes are not overly cumbersome or complex.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 7. When making an application, I have generally found the City intake staff to be responsive and helpful.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 8. Staff provides prompt feedback on incomplete submittals.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 9. In general, after application is submitted, the City staff anticipated obstacles early on and provided options where they were available.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 10. In general, the City staff provided good customer service.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 11. Have you experienced a situation where your project was delayed by a problem that should have been identified during initial review? (This does not apply if the project was changed.)

  Yes No Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 12. Review services were completed by the date promised.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 13. Do you know what the City's stated review times were for your application?

  Yes No Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 14. Are the City's development process delivery dates reasonable and acceptable?

  Yes No Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 15. Did you consult the City's published checklists or guidance documents prior to making an application?

  Yes No Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 16. Codes and policies are applied by the City staff in a fair and practical manner.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 17. The turnaround time for review and approval or disapproval of my application was not any longer in Pittsburgh than other similar municipalities where I have filed applications.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 18. If project processing is delayed, the delay is typically justifiable. Projects are not delayed over minor issues.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 19. If a project is delayed, the delay is typically caused by functions other than the City Planning, Permit Licenses and Inspections, and Public Works, such as the County Health Department or Water and Sewer Authority.

* 20. Pittsburgh is just as fair and practical in its application of regulations as other neighboring municipalities where I have filed applications.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 21. The City staff was courteous.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 22. The conditions of approval or plan review corrections applied to my project were reasonable and justified.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 23. I found the handouts supplied by the City to be useful and informative in explaining the requirements I must meet.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 24. The City staff was easily accessible when I needed assistance in resolving problems.

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
City Planning
Permits, Licenses, and Inspections
Public Works

* 25. Inspectors rarely found errors in the field during construction that should have been caught during the plan review process.

* 26. It is clear when Board or Commission review is required.

* 27. The Planning Commission gave fair consideration to the project and valuable feedback.

* 28. The Zoning Board of Adjustments gave fair consideration to the project and valuable feedback.

* 29. The Historic Review Commission gave fair consideration to the project and valuable feedback.

* 30. The Art Commission gave fair consideration to the project and valuable feedback.

* 31. The PLI Standard Board of Appeals gave fair consideration to the project and valuable feedback.

* 32. I am aware of and utilize available City information that is online.

* 33. The City's website provides comprehensive and useful information.

* 34. The City's website is easy to navigate.

* 35. The City Council treated me fairly and were courteous.

* 36. Was your application ultimately approved?

* 37. Please add any comments or suggestions that you may have that will improve the City's Development Process. Please give us at least one idea.

Thank you for completing this survey.

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