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NLA Operator Survey
Airport Operations
14%
1.
Approximately what percentage of your total annual business is airport transfers?
0 (no transportation to or from any airport)
Less than 25%
25–49%
50–74%
Over 75%
2.
Which airport do you serve most often? If you operate at multiple airports, please type one airport and complete the remainder of the survey based on your experiences at that airport.
3.
How would you rate the airport Ground Transportation personnel’s communications with the limousine industry?
Poor
Fair
Good
Very Good
Excellent
No opinion
4.
How satisfied or dissatisfied are you with the following? 1 being very dissatisfied, 3 being neutral, and 5 being very satisfied.
1
2
3
4
5
Not applicable
Access fees
1
2
3
4
5
Not applicable
Airport permit process
1
2
3
4
5
Not applicable
Communication with airport personnel
1
2
3
4
5
Not applicable
Designated curb space for limousine pick-ups
1
2
3
4
5
Not applicable
Enforcement of curb use
1
2
3
4
5
Not applicable
Location of limousine staging/holding lot
1
2
3
4
5
Not applicable
Facilities at the limousine staging/holding lot
1
2
3
4
5
Not applicable
Passenger pick-up experience
1
2
3
4
5
Not applicable
Passenger pick-up location
1
2
3
4
5
Not applicable
Traffic congestion on airport roadways
1
2
3
4
5
Not applicable
Baggage Retrieval
1
2
3
4
5
Not applicable
