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Electronic Plan Submittal Feedback Survey

Thank you for participating in the City of Rocklin's Community Development Department customer satisfaction survey regarding electronic plan submittal. We are asking for your feedback as part of our ongoing effort to improve services in the Community Development Department. Please take a moment to complete this brief survey to let us know how we are doing.
Section 1: General Information
1.What is your role? (Select all that apply)
2.How often do you submit plans electronically?
Section 2: Electronic Submittal Experience
3.How would you rate the ease of accessing the electronic submittal portal/eTrakit?
Difficult
Neutral
Easy
Very Easy
4.How satisfied are you with the file format requirements (PDF)?
Dissasisfied
Neutral
Satisfied
Very Satisfied
Section 3: Communication & Review Process
5.How timely was communication from staff regarding your electronic submittal?
Delayed
Neutral
Timely
Very Timely
6.How would you rate the effectiveness of electronic comments during review?
Ineffective
Neutral
Effective
Very Effective
7.Compared to paper plan submittals, how does the electronic process affect your overall experience?
Worse
About the same
Improved
Section 4: Overall Satisfaction & Suggestions
8.Overall, how satisfied are you with the electronic plan submittal process?
Dissatisfied
Neutral
Satisfied
Very Satisfied
9.What improvements would you recommend to make the electronic plan submittal process easier and more efficient, or you you have any other comments regarding electronic plan submittal?