The Internet Services Provider’s Association (ISPA UK) has developed a survey alongside their partner nexfibre to comprehensively understand what ISPs expect from a network operator in order to thrive. We are kindly asking ISPA members, and all UK based ISPs to fill out this short survey to shape the market's understanding of what you expect and want in a wholesale partner.

The findings of the survey responses will be made available to ISPA members in 2025.

Responses will be taken up until the end of January 2025

Question Title

* 1. What organisation do you work for?

Question Title

* 2. What is your current job role?

Question Title

* 3. Where in the UK do you provide internet services?

Question Title

* 4. How many customers do you service?

Question Title

* 5. What proportion of your customer base is residential?

Question Title

* 6. When considering partnerships with wholesale fibre networks, is having national scale a key differentiator?

Question Title

* 7. Please provide a reason for your answer for question 6.

Question Title

* 8. When considering partnerships with network carriers, does rural coverage factor into your decision making?

Question Title

* 9. If you responded with 'No' to question 8, why is it not something you regard as important?

Question Title

* 10. In which situations would you consider a provider that is focused on a specific region or build type (ie Town focused or rural build)?

Question Title

* 11. What is your expectation of the average fibre density of a network carrier in the areas you primarily look to provide services?

Question Title

* 12. Is it important for your underlying network to provide a symmetric service?

Question Title

* 13. In an ideal scenario, which of the following network infrastructure would you choose to run internet services through?

Question Title

* 14. What are the minimum download speeds you expect from a network carrier?

Question Title

* 15. What are the minimum upload speeds you expect from a network carrier?

Question Title

* 16. In the next 5 years, what are the maximum speeds you would need for your residential customer base?

Question Title

* 17. In the next 5 years, what are the maximum speeds you would need for your commercial customer base?

Question Title

* 18. Ranking from most to least important, What are the other services you expect from your network carrier? (Most important at the top)

Question Title

* 19. What are the most impactful and recurring pain points that you experience with the network carrier(s) you use? (Select all relevant answers)

Question Title

* 20. What is the minimum amount of uptime you’d expect from your network carrier?

Question Title

* 21. What latency statistics do you quantify as good service from a fibre network?

Question Title

* 22. In maintaining a network, what do you expect as an average response and fix time from a network carrier?

Question Title

* 23. What is your view on the current competition in the fibre wholesale market?

Question Title

* 24. Does the current market structure make it more or less likely you would switch network providers?

Question Title

* 25. What do you think Ofcom’s priorities should be in the Telecoms Access Review? (multi-select)

Question Title

* 26. When choosing to partner with a network operator, what are your key commercial considerations? Specifically when it comes to pricing, exclusivity agreements, future propositions, network growth and expected consolidatory position.

T