The Internet Services Provider’s Association (ISPA UK) has developed a survey alongside their partner nexfibre to comprehensively understand what ISPs expect from a network operator in order to thrive. We are kindly asking ISPA members, and all UK based ISPs to fill out this short survey to shape the market's understanding of what you expect and want in a wholesale partner.

The findings of the survey responses will be made available to ISPA members in 2025.

Responses will be taken up until the end of January 2025

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1. What organisation do you work for?

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2. What is your current job role?

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3. Where in the UK do you provide internet services?

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4. How many customers do you service?

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5. What proportion of your customer base is residential?

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6. When considering partnerships with wholesale fibre networks, is having national scale a key differentiator?

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7. Please provide a reason for your answer for question 6.

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8. When considering partnerships with network carriers, does rural coverage factor into your decision making?

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9. If you responded with 'No' to question 8, why is it not something you regard as important?

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10. In which situations would you consider a provider that is focused on a specific region or build type (ie Town focused or rural build)?

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11. What is your expectation of the average fibre density of a network carrier in the areas you primarily look to provide services?

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12. Is it important for your underlying network to provide a symmetric service?

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13. In an ideal scenario, which of the following network infrastructure would you choose to run internet services through?

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14. What are the minimum download speeds you expect from a network carrier?

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15. What are the minimum upload speeds you expect from a network carrier?

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16. In the next 5 years, what are the maximum speeds you would need for your residential customer base?

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17. In the next 5 years, what are the maximum speeds you would need for your commercial customer base?

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18. Ranking from most to least important, What are the other services you expect from your network carrier? (Most important at the top)

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19. What are the most impactful and recurring pain points that you experience with the network carrier(s) you use? (Select all relevant answers)

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20. What is the minimum amount of uptime you’d expect from your network carrier?

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21. What latency statistics do you quantify as good service from a fibre network?

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22. In maintaining a network, what do you expect as an average response and fix time from a network carrier?

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23. What is your view on the current competition in the fibre wholesale market?

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24. Does the current market structure make it more or less likely you would switch network providers?

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25. What do you think Ofcom’s priorities should be in the Telecoms Access Review? (multi-select)

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26. When choosing to partner with a network operator, what are your key commercial considerations? Specifically when it comes to pricing, exclusivity agreements, future propositions, network growth and expected consolidatory position.

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