Skip to content
2020 CityView and BluePrince Customer Survey
November 2020
Our Net Promoter Score (NPS) program measures customer satisfaction. This measurement is a reflection of how well we are doing at meeting your expectations, and delivering a positive customer experience.
1.
Which software are you currently using?
CityView Workspace
CityView Desktop
BluePrince
2.
How satisfied are you with the reliability of the software
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
3.
How satisfied are you with the security of the software?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
4.
How satisfied are you with the software's ease of use?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
5.
How satisfied are you with the functionality provided by the software?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
6.
How would you feel if you no longer had access to this software?
Extremely distressed
Very distressed
Somewhat inconvenienced
Not at all distressed
*
7.
Based on your overall experience with CityView or BluePrince, how likely are you to recommend us to a friend or colleague?
(Required.)
Very Likely (9-10)
Somewhat Likely (7-8)
Not Likely (1-6)
Comments
*
8.
Your Information: Please note, we want to be able to follow up on your feedback, so we ask that you let us know who you are.
(Required.)
Organization
Name
Title
Email
