2020 CityView and BluePrince Customer Survey

November 2020

Our Net Promoter Score (NPS) program measures customer satisfaction. This measurement is a reflection of how well we are doing at meeting your expectations, and delivering a positive customer experience.

Question Title

* 1. Which software are you currently using?

CityView Workspace

CityView Desktop

BluePrince

Question Title

* 2. How satisfied are you with the reliability of the software

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Question Title

* 3. How satisfied are you with the security of the software?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Question Title

* 4. How satisfied are you with the software's ease of use?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Question Title

* 5. How satisfied are you with the functionality provided by the software?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Question Title

* 6. How would you feel if you no longer had access to this software?

Extremely distressed

Very distressed

Somewhat inconvenienced

Not at all distressed

Question Title

* 7. Based on your overall experience with CityView or BluePrince, how likely are you to recommend us to a friend or colleague?

Very Likely (9-10)

Somewhat Likely (7-8)

Not Likely (1-6)

Comments

Question Title

* 8. Your Information: Please note, we want to be able to follow up on your feedback, so we ask that you let us know who you are.

Organization

Name

Title