Thank you for participating in New Jersey Automotive's 2025 Industry Survey!

NJA, the official publication of the Alliance of Automotive Service Providers of New Jersey (AASP/NJ), is seeking your input on your shop and the day-to-day issues that affect your business.

Please answer these questions honestly; your responses will be kept anonymous.

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* Would you say that business in your company is up or down compared to last year?

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* How would you rate your current state of business?

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* What, if anything, gives you optimism about this industry over the next 12 months?

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* What do you feel is the most critical issue affecting the industry right now?

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* Which insurer is most difficult to deal with? Please explain your selection.

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* How do you feel insurer-shop relations have worsened over the past 12 months?

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* How are you incorporating Artificial Intelligence (AI) into your business?

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* What are your biggest concerns about AI?

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* Do you feel the increase in attention on a shop being OEM recognized/certified has affected your business:

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* In your opinion, has the increase in consolidation been helpful or harmful to the industry?

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* If approached by an MSO, would you consider selling your shop?

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* In the past year, have you taken legal action against a third party on behalf of your shop or your customer?

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* Are you aware of AASP/NJ's legislative efforts regarding Right to Appraisal (RTA)?

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* If you have ever had a customer invoke the appraisal clause, please share your experience.

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* What has been your biggest challenge in attracting and retaining employees?

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* What employee benefits do you offer to your staff? (Check all that apply.)

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* If you don't offer employee benefits, why not?

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* What has been most successful for your business in attracting new personnel?

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* What type of training could your staff benefit most from?

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* What do you do in your business to promote a positive work culture?

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* How do you educate your current and potential customers?

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* If you could transform or fix any part of this industry, what would it be?

 
 50% of survey complete.

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