Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Patient Experience Survey (revised Mar 2025) Question Title * 1. Please identify the location(s) where you have received services from the Thames Valley Family Health Team. Ailsa Craig - Strathroy Family Health Organization, Ailsa Craig site (147 Ailsa Craig Main Street, Ailsa Craig) Ilderton - Middlesex Centre Family Medicine Clinic (36 Heritage Drive, Ilderton) London - Byron Family Medical Centre (1228 Commissioners Road West, London) London - Forest City Family Health Organization (450 Central Avenue, London) London - Oxford Medical Centre (Chelsey Park, London) London - Prisma Health Care Collaborative (320 Adelaide Street South, London) London - Springbank Medical Centre (460 Springbank Drive, London) London - St. Joseph's Family Medical Centre (346 Platt's Lane, London) London - Victoria Family Medical Centre (60 Chesley Avenue, London) London - West London Family Health Centre (Westmount Mall, London) London - Westmount Family Physicians (Westmount Mall, London) London - Wharncliffe Road (240 Wharncliffe Road North, London) Mount Brydges - Southwest Middlesex Health Centre (22262 Mill Road, Mount Brydges) Parkhill - Strathroy Family Health Organization, Parkhill Medical Clinic (268 Parkhill Main Street, Parkhill) St. Thomas - Elgin Community Health Hub (230 First Ave., St. Thomas) St. Thomas - Elmwood Family Health Centre (204 First Avenue, St. Thomas) St. Thomas - Windemere Family Medical Centre (460 Wellington Street, St. Thomas) Strathroy - Strathroy Caradoc Family Health Organization (351 Frances Street, Strathroy) Strathroy - Strathroy Medical Clinic (74 Front Street East, Strathroy) Strathroy - West Middlesex Health Centre, Strathroy Family Health Organization (278 Metcalfe Street West) Woodstock (959 Dundas Street, Woodstock) Unsure Other (please specify) OK Question Title * 2. Which healthcare provider did you connect with? Dietitian Mental Health and Addictions Care Manager Mental Health and Addictions Navigator Mental Health Counsellor Nurse Practitioner Occupational Therapist Patient Care Assistant Pharmacist Physician Physician Assistant Psychiatrist Psychologist Registered Nurse/Registered Practical Nurse Respiratory Therapist Social Service Worker Don’t know/Prefer not to say OK Question Title * 3. When you connect with your healthcare provider, do they involve you, as much as you want to be, in decisions about your care and treatment? Always Often Sometimes Rarely Never OK Question Title * 4. Were you able to connect with your provider in a way that met your needs? Yes No If no, please explain: OK Question Title * 5. Please rate your level of agreement with the following statements: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree I felt comfortable and welcome during my appointment. I felt comfortable and welcome during my appointment. Strongly agree I felt comfortable and welcome during my appointment. Agree I felt comfortable and welcome during my appointment. Neither agree nor disagree I felt comfortable and welcome during my appointment. Disagree I felt comfortable and welcome during my appointment. Strongly disagree My provider explained things in a way that was easy for me to understand. My provider explained things in a way that was easy for me to understand. Strongly agree My provider explained things in a way that was easy for me to understand. Agree My provider explained things in a way that was easy for me to understand. Neither agree nor disagree My provider explained things in a way that was easy for me to understand. Disagree My provider explained things in a way that was easy for me to understand. Strongly disagree My health concerns have been taken care of, or are being taken care of. My health concerns have been taken care of, or are being taken care of. Strongly agree My health concerns have been taken care of, or are being taken care of. Agree My health concerns have been taken care of, or are being taken care of. Neither agree nor disagree My health concerns have been taken care of, or are being taken care of. Disagree My health concerns have been taken care of, or are being taken care of. Strongly disagree I trust my healthcare provider/team. I trust my healthcare provider/team. Strongly agree I trust my healthcare provider/team. Agree I trust my healthcare provider/team. Neither agree nor disagree I trust my healthcare provider/team. Disagree I trust my healthcare provider/team. Strongly disagree OK Question Title * 6. How would you rate your overall experience with the Thames Valley Family Health Team? Excellent Very good Good Fair Poor OK Question Title * 7. Do you have any other comments you would like to share? OK Question Title * 8. In addition to patient surveys, we also look for your feedback through public sessions and quick one-on-one calls, and we would appreciate your input into creating new programs and services. If you are interested in participating in any of these opportunities or sharing how we have helped improve your health, please provide your name and preferred contact method (phone or email) in the space below.(Alternatively, you can also leave a message at 519-473-0530, ext. 5123 or email patient.experience@thamesvalleyfht.ca.)Thank you! OK DONE