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CUSTOMER SATISFACTION SURVEY
PURPOSE
The purpose of this questionnaire is to gather information which will help us serve you better.
Please answer honestly. All information will be held in strictest confidence.
1.
Are you a customer of NIC?
Yes
No
2.
Which Irrigation District?
Rio Cobre
St Dorothy
Colbeck
Amity Hall
Mid Clarendon/Monymusk
Yallahs- Phillipsfield
Yallahs-Heartease
Plantain Garden River
Spring Garden-Buff Bay
New Forest/Duff House
Hounslow/Watchwell
Beacon/Little Park
Seven Rivers
Holland
Braco/Clarks Town
3.
How clear and understandable do you find your monthly bill?
Extremely clear
Very clear
Somewhat clear
Not so clear
Not at all clear
4.
Describe the concern (if any)
5.
Have you experienced any issues with your bill?
Yes
No
6.
Describe the concern (if any)
7.
How would you rate our customer service when you have questions or concerns?
Very Poor
1 star
Poor
2 stars
Average
3 stars
Good
4 stars
Excellent
5 stars
8.
Have you ever experienced any disconnections?
Yes
No
9.
After disconnection, how was the reconnection process?
Very Difficult
1 star
Somewhat Difficult
2 stars
Neutral
3 stars
Somewhat Smooth
4 stars
Very Smooth
5 stars
10.
How responsive is NIC to maintenance or repair requests?
Very responsive
Somewhat responsive
Neutral
Somewhat unresponsive
Not at all responsive
11.
What is your overall satisfaction with the daily duration of water provided?
Very dissatisfied
1 star
Somewhat dissatisfied
2 stars
Neutral
3 stars
Somewhat satisfied
4 stars
Very satisfied
5 stars
12.
How likely are you to recommend NIC services to someone interested in farming?
Likely
Neither likely nor unlikely
Unlikely
13.
Do you feel that the communication from NIC about service disruptions or updates is adequate?
Yes
No
14.
Which NIC payment method do you use?
NIC Office - Cash/Card payment
NIC online payment via website
NCB direct deposit
Bill Express
15.
How could we improve our services?
16.
Are there any services or information you wish we offered that we currently do not?
