Neves Group Customer Service Question Title * 1. Are you or have you been a tenant with Neves Group? Yes, I am a current tenant Yes, I am a past tenant No, I have never been a tenant Question Title * 2. How would you rate our website? Extremely Easy Easy Average Ok Needs more work Finding the website on the internet Finding the website on the internet Extremely Easy Finding the website on the internet Easy Finding the website on the internet Average Finding the website on the internet Ok Finding the website on the internet Needs more work Searching for properties Searching for properties Extremely Easy Searching for properties Easy Searching for properties Average Searching for properties Ok Searching for properties Needs more work Online application Online application Extremely Easy Online application Easy Online application Average Online application Ok Online application Needs more work Online maintenance request Online maintenance request Extremely Easy Online maintenance request Easy Online maintenance request Average Online maintenance request Ok Online maintenance request Needs more work Paying bills through the website Paying bills through the website Extremely Easy Paying bills through the website Easy Paying bills through the website Average Paying bills through the website Ok Paying bills through the website Needs more work Quality of information Quality of information Extremely Easy Quality of information Easy Quality of information Average Quality of information Ok Quality of information Needs more work Other (please specify) Question Title * 3. How would you rate our office staff? Awesome Average Need to be retrained Knowlegeable Knowlegeable Awesome Knowlegeable Average Knowlegeable Need to be retrained Friendly Friendly Awesome Friendly Average Friendly Need to be retrained Response Time Response Time Awesome Response Time Average Response Time Need to be retrained Other (please specify) Question Title * 4. How would you rate our maintenance department? Awesome Average Need to be retrained Response time Response time Awesome Response time Average Response time Need to be retrained Job Completed to your satisfaction Job Completed to your satisfaction Awesome Job Completed to your satisfaction Average Job Completed to your satisfaction Need to be retrained Friendly Friendly Awesome Friendly Average Friendly Need to be retrained Knowledgeable Knowledgeable Awesome Knowledgeable Average Knowledgeable Need to be retrained Other (please specify) Question Title * 5. Do you prefer to receive statements & communication via email or snail mail? Email Snail Mail Other (please specify) Question Title * 6. ANY suggestions that you have for improving Neves Group? No answer is incorrect. We value any and all input you have. Done