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NHS App and Patient Feedback Survey

About our survey

Thank you for taking the time to read and complete this survey. It has been developed by Healthwatch to find out about people's views, knowledge and experience of the NHS App.

The NHS App is designed to give people a simple and secure way to access a range of NHS services on their smartphone or tablet or device. The same service is also available in a web browser on the NHS website.

The findings from this survey will help us to make sure that the people who design the NHS App are aware of your experiences and needs. Our aim is to make recommendations about the way information is provided and accessed by ALL.

We believe that information about your health and the local services available to you needs to be easy to understand. To find out more about this survey or for help or information about health and social care, please contact Healthwatch Kingston on our telephone number: 020 8974 6629

Healthwatch Kingston is independent (not part of the NHS nor Kingston Council). You can find out more about us on the Healthwatch Kingston website.

Questions 2 to 8 are optional and may help us direct information to the right people.
Consent

Healthwatch Kingston, alongside other local Healthwatch would like to find out about your views, knowledge and experience of the NHS App.

Healthwatch Kingston will share our findings with other local Healthwatch to produce a report with recommendations. We will not include your name or contact details. We will keep all views and experiences shared with us anonymous and your personal data confidential. We may include quotes from your responses in Healthwatch Kingston reports, however, any personal details will be removed.

Healthwatch Kingston may share our findings with South West London NHS, councils and other decision makers to help improve the delivery of future services.

What you tell us will be used and stored for the purpose of this project (as detailed above) and held in accordance with the Healthwatch Kingston upon Thames’ Privacy Statement which can also be provided in paper form on request via info@healthwatchkingston.org.uk. or by telephone: 0203 326 1255 (Monday-Friday 9am-5pm and please leave a message. We aim to respond to messages within 72 hours).

The information you share with us in this survey is stored on Survey Monkey online and access to it is password protected. You can view the Survey Monkey privacy policy online here.
1.I consent to Healthwatch Kingston using and storing my data as detailed above:(Required.)