Laboratory Customer Service Survey
1.
Name:
2.
Agency:
3.
Date:
4.
E-mail:
5.
Which forensic services have you utilized in the past six months:
Breath Alcohol
Digital Evidence
DNA
Drug Chemistry
Evidence Unit
Firearms/Toolmarks
Imaging/Video Analysis
Pattern Evidence (latent prints, footwear, tire tracks)
Serology
Toxicology
Fire Debris (arson)
6.
How has the laboratory met your needs in the following categories:
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Service at the front counter:
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Comments:
Friendliness/responsiveness of staff:
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Comments:
Service when calling into the laboratory:
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Comments:
Timeliness in returning calls:
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Comments:
Turnaround time of examinations:
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Comments:
Clarity of reporting:
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Comments:
Availability of personnel for court, etc.:
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Comments:
Professionalism of personnel:
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Comments:
Overall laboratory experience:
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Comments:
7.
Please provide any additional comments in regards to experiences you have had with the laboratory.
8.
Do you have any suggestions for future services you would like to see the laboratory offer?
9.
Has the laboratory met your forensic services needs?
Yes
Somewhat
No
Please comment
Current Progress,
0 of 9 answered