MVO's Customer Satisfaction Survey (Website)

Dear Valued Customer,

As part of the ongoing process to improve our service, we are conducting a brief customer satisfaction survey in an effort to learn what is important to our customers, and how can we further improve our website.

This should only take a few minutes of your time, and your responses will help us make our website a better experience for visitors. Let's get started!

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1. Personal Particulars

Your Name:

Your Email Address:

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2. How did you hear about our website?

Friend

Google Adwords

Search Engine

Word of Mouth

Print/ Media

Other (please specify)

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3. Overall, how satisfied have you been with your shopping experience?

Extremely Satisfied

Very Satisfied

Somewhat Satisfied

Not Very Satisfied

Extremely Dissatisfied

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4. What is your view on the following aspects of our website?

	Excellent	Good	Average	Poor	Very Poor
Content	Content Excellent	Content Good	Content Average	Content Poor	Content Very Poor
Ease of Navigation	Ease of Navigation Excellent	Ease of Navigation Good	Ease of Navigation Average	Ease of Navigation Poor	Ease of Navigation Very Poor
Overall Look	Overall Look Excellent	Overall Look Good	Overall Look Average	Overall Look Poor	Overall Look Very Poor
Product Details	Product Details Excellent	Product Details Good	Product Details Average	Product Details Poor	Product Details Very Poor
Shopping Cart	Shopping Cart Excellent	Shopping Cart Good	Shopping Cart Average	Shopping Cart Poor	Shopping Cart Very Poor

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5. Overall, how does our website compare to similar websites you have visited?

Excellent

Very Good

Good

Poor

Very Poor

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6. Are there additional features you would like us to include on the website?

Yes (please describe)

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1. Personal Particulars

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2. How did you hear about our website?

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3. Overall, how satisfied have you been with your shopping experience?

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4. What is your view on the following aspects of our website?

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5. Overall, how does our website compare to similar websites you have visited?

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6. Are there additional features you would like us to include on the website?

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7. Please share with us any other suggestions or recommendations to improve this website.