NHRS Retiree Services Survey

Question Title

* 1. What was the purpose of your contact with NHRS Retiree Services? Check any that apply.

Questions regarding your benefit

Name/Address change

1099R or W-4P questions

Death/Survivor benefits

Direct deposit

Option or beneficiary changes

Gainful occupation reporting

Income verification

Other (please specify)

Question Title

* 2. How satisfied are you with the following:

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Phone system navigation (if applicable)	Phone system navigation (if applicable) Very Satisfied	Phone system navigation (if applicable) Somewhat Satisfied	Phone system navigation (if applicable) Neutral	Phone system navigation (if applicable) Somewhat Dissatisfied	Phone system navigation (if applicable) Very Dissatisfied
Email (if applicable)	Email (if applicable) Very Satisfied	Email (if applicable) Somewhat Satisfied	Email (if applicable) Neutral	Email (if applicable) Somewhat Dissatisfied	Email (if applicable) Very Dissatisfied
Reception upon arrival (if applicable)	Reception upon arrival (if applicable) Very Satisfied	Reception upon arrival (if applicable) Somewhat Satisfied	Reception upon arrival (if applicable) Neutral	Reception upon arrival (if applicable) Somewhat Dissatisfied	Reception upon arrival (if applicable) Very Dissatisfied

Question Title

* 3. How satisfied are you with the service provided by the NHRS representative who assisted you?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Friendliness / Professionalism / Courtesy	Friendliness / Professionalism / Courtesy Very Satisfied	Friendliness / Professionalism / Courtesy Somewhat Satisfied	Friendliness / Professionalism / Courtesy Neutral	Friendliness / Professionalism / Courtesy Somewhat Dissatisfied	Friendliness / Professionalism / Courtesy Very Dissatisfied
Knowledge	Knowledge Very Satisfied	Knowledge Somewhat Satisfied	Knowledge Neutral	Knowledge Somewhat Dissatisfied	Knowledge Very Dissatisfied
Clarity of verbal explanation	Clarity of verbal explanation Very Satisfied	Clarity of verbal explanation Somewhat Satisfied	Clarity of verbal explanation Neutral	Clarity of verbal explanation Somewhat Dissatisfied	Clarity of verbal explanation Very Dissatisfied
Clarity of written materials (if applicable)	Clarity of written materials (if applicable) Very Satisfied	Clarity of written materials (if applicable) Somewhat Satisfied	Clarity of written materials (if applicable) Neutral	Clarity of written materials (if applicable) Somewhat Dissatisfied	Clarity of written materials (if applicable) Very Dissatisfied
Provided follow-up information as promised (if applicable)	Provided follow-up information as promised (if applicable) Very Satisfied	Provided follow-up information as promised (if applicable) Somewhat Satisfied	Provided follow-up information as promised (if applicable) Neutral	Provided follow-up information as promised (if applicable) Somewhat Dissatisfied	Provided follow-up information as promised (if applicable) Very Dissatisfied

Question Title

* 4. Overall, how satisfied are you with your experience?

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

No answer

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

No answer

Question Title

* 5. Please share any additional comments regarding your contact with NHRS Retiree Services. We are interested in your positive feedback, as well as any areas that you believe need improvement.

Question Title

* 1. What was the purpose of your contact with NHRS Retiree Services? Check any that apply.

Question Title

* 2. How satisfied are you with the following:

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* 3. How satisfied are you with the service provided by the NHRS representative who assisted you?

Question Title

* 4. Overall, how satisfied are you with your experience?

Question Title

* 5. Please share any additional comments regarding your contact with NHRS Retiree Services. We are interested in your positive feedback, as well as any areas that you believe need improvement.

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* 6. Contact Information (optional):