NHRS New Retiree Survey

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1. Please select the member classification from which you retired:

Group I state employee

Group I political subdivision employee

Group I teacher

Group II police

Group II fire

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2. Please indicate the type of retirement benefit you are receiving:

Service retirement

Early retirement

Vested Deferred retirement

Disability retirement

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3. How satisfied are you with the following:

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Phone system navigation (if applicable)	Phone system navigation (if applicable) Very Satisfied	Phone system navigation (if applicable) Somewhat Satisfied	Phone system navigation (if applicable) Neutral	Phone system navigation (if applicable) Somewhat Dissatisfied	Phone system navigation (if applicable) Very Dissatisfied
Email (if applicable)	Email (if applicable) Very Satisfied	Email (if applicable) Somewhat Satisfied	Email (if applicable) Neutral	Email (if applicable) Somewhat Dissatisfied	Email (if applicable) Very Dissatisfied
Initial contact with an NHRS representative (if applicable)	Initial contact with an NHRS representative (if applicable) Very Satisfied	Initial contact with an NHRS representative (if applicable) Somewhat Satisfied	Initial contact with an NHRS representative (if applicable) Neutral	Initial contact with an NHRS representative (if applicable) Somewhat Dissatisfied	Initial contact with an NHRS representative (if applicable) Very Dissatisfied
Follow-up contact with an NHRS representative (if applicable)	Follow-up contact with an NHRS representative (if applicable) Very Satisfied	Follow-up contact with an NHRS representative (if applicable) Somewhat Satisfied	Follow-up contact with an NHRS representative (if applicable) Neutral	Follow-up contact with an NHRS representative (if applicable) Somewhat Dissatisfied	Follow-up contact with an NHRS representative (if applicable) Very Dissatisfied
Clarity of written materials	Clarity of written materials Very Satisfied	Clarity of written materials Somewhat Satisfied	Clarity of written materials Neutral	Clarity of written materials Somewhat Dissatisfied	Clarity of written materials Very Dissatisfied
Ease of paperwork required to complete your retirement	Ease of paperwork required to complete your retirement Very Satisfied	Ease of paperwork required to complete your retirement Somewhat Satisfied	Ease of paperwork required to complete your retirement Neutral	Ease of paperwork required to complete your retirement Somewhat Dissatisfied	Ease of paperwork required to complete your retirement Very Dissatisfied

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4. Did you have an appointment with an NHRS benefits specialist prior to your retirement?

Yes

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5. How satisfied are you with the service provided by NHRS staff during the retirement process?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Friendliness / Professionalism / Courtesy	Friendliness / Professionalism / Courtesy Very Satisfied	Friendliness / Professionalism / Courtesy Somewhat Satisfied	Friendliness / Professionalism / Courtesy Neutral	Friendliness / Professionalism / Courtesy Somewhat Dissatisfied	Friendliness / Professionalism / Courtesy Very Dissatisfied
Knowledge	Knowledge Very Satisfied	Knowledge Somewhat Satisfied	Knowledge Neutral	Knowledge Somewhat Dissatisfied	Knowledge Very Dissatisfied
Clarity of verbal explanation	Clarity of verbal explanation Very Satisfied	Clarity of verbal explanation Somewhat Satisfied	Clarity of verbal explanation Neutral	Clarity of verbal explanation Somewhat Dissatisfied	Clarity of verbal explanation Very Dissatisfied
Provided follow-up information as promised (if applicable)	Provided follow-up information as promised (if applicable) Very Satisfied	Provided follow-up information as promised (if applicable) Somewhat Satisfied	Provided follow-up information as promised (if applicable) Neutral	Provided follow-up information as promised (if applicable) Somewhat Dissatisfied	Provided follow-up information as promised (if applicable) Very Dissatisfied

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6. Overall, how satisfied are you with your experience?

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

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7. Please share any additional comments regarding your retirement experience. We are interested in your positive feedback, as well as any areas that you believe need improvement.

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* 1. Please select the member classification from which you retired:

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* 2. Please indicate the type of retirement benefit you are receiving:

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* 3. How satisfied are you with the following:

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* 4. Did you have an appointment with an NHRS benefits specialist prior to your retirement?

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* 5. How satisfied are you with the service provided by NHRS staff during the retirement process?

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* 6. Overall, how satisfied are you with your experience?

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* 7. Please share any additional comments regarding your retirement experience. We are interested in your positive feedback, as well as any areas that you believe need improvement.

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* 8. Contact Information (optional):

1. Please select the member classification from which you retired:

2. Please indicate the type of retirement benefit you are receiving:

3. How satisfied are you with the following:

4. Did you have an appointment with an NHRS benefits specialist prior to your retirement?

5. How satisfied are you with the service provided by NHRS staff during the retirement process?

6. Overall, how satisfied are you with your experience?

7. Please share any additional comments regarding your retirement experience. We are interested in your positive feedback, as well as any areas that you believe need improvement.

8. Contact Information (optional):