Needs Assessment for Businesses

Thank you for participating in this assessment to assist in the development of Choose Civility Workplace. Your individual data will be treated confidentially and not shared with anyone. Questions? Please contact Christie Lassen at Howard County Library System at christie.lassen@hclibrary.org or 410.313.7786.

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* 1. What is your primary role with your company?

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* 2. Which best describes your business profile? (Check all that apply.)

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* 3. Describe your business operation (Check all that apply).

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* 4. How many employees do you have?

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* 5. Who handles human resources and employee support issues? (Check all that apply.)

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* 6. How often do your employees receive feedback on their professionalism and/or customer service skills?

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* 7. What employee-based programs and training do you currently offer? (Check all that apply.)

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* 8. What, if any, employee-based issues are you currently dealing with? (Check all that apply. Can list more than one.)

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* 9. How do you collect data on employee satisfaction? (Check all that apply.)

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* 10. How do you collect data on customer satisfaction? (Check all that apply.)

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* 11. How often are your employees able to participate in professional development/learning opportunities that serve to enhance their skills or introduce them to new research/learning in the industry?

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* 12. What do you identify as the core values of your organization?
(Rank all those that apply in order of importance. Any that do not apply, select N/A.)

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* 13. I would consider becoming a member of Choose Civility Workplace in an effort to:
(Check all that apply.)

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* 14. I would be interested in having Choose Civility Workplace support my business efforts by:
(Check all that apply.)

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* 15. What types of Choose Civility Workplace tools might be helpful in your workplace? (Check all that apply.)

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* 16. Your optional comments. Please share any ideas, thoughts and questions regarding the development and success of the Choose Civility Workplace program:

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* 17. Optional to complete. (Required if you would like to receive a copy of the summary results.)

Thank you for completing this Needs Assessment for the development of Choose Civility Workplace! Your individual data will be treated confidentially and not shared with anyone. Questions? Please contact Christie Lassen at Howard County Library System at christie.lassen@hclibrary.org or 410.313.7786.

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