New Hampshire Insurance Department - Customer Satisfaction Survey

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* 1. Did you receive a case number, when you contacted the Department?

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* 2. If your issue, concern or complaint was referred by the Insurance Department to another state agency, was the referral completed within a satisfactory time period?

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* 3. Did the Consumer Services Officer handling your case demonstrate adequate knowledge of the issues presented?

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* 4. Are you satisfied with the result of the Department’s assistance?

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* 5. Was your case handled fairly, reasonably and without bias?

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* 6. Were you treated respectfully by Department staff?

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* 7. If you filed a complaint with the Insurance Department, how long did it take the Department to complete its investigation of your grievance(s)?

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* 8. Would you recommend the NHID’s complaint handling services to others?

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* 9. How can we improve our service?

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* 10. Do you have any other comments, questions, or concerns?

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