New Hampshire Insurance Department - Customer Satisfaction Survey

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* 1. Who was the Consumer Services Officer (CSO) who handled your case?

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* 2. Please rate your CSO's level of knowledge relative to the issues and concerns which you presented in your complaint?

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* 3. Did your CSO handle your case fairly, reasonably and without bias?

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* 4. Did your CSO treat you with respect?  Please rate how well you were treated.

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* 5. Please rate the professionalism and overall service you received from your CSO?

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* 6. Did you receive a case number, when you contacted the Department?

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* 7. Did you CSO facilitate a favorable resolution to your issue(s) of concerns?

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* 8. Recognizing your CSO and Department cannot order a licensee to deliver the remedy you sought unless there is a violation of NH state insurance laws or regulations, how likely are you to recommend the Department's complaint handling services to others?

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* 9. How can we improve our service?

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* 10. Do you have any other comments, questions, or concerns?

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