In 2022, based on the suggestions you provided in our last survey,  we made numerous improvements to NewMo. We added vehicles, extended the hours,  reduced the fare to $2, and, most importantly, now serve everyone in Newton.  We would once again like your feedback on how the system is working so we know what to improve in 2023 and beyond.  Please know that your responses will remain fully confidential.  Should you have any questions, please contact me at Nicole Freedman, Director of Transportation Planning, NFreedman@NewtonMA.gov.

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* 1. For which service are you signed up?

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* 2. Overall, how satisfied or dissatisfied are you with NewMo?

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* 3. How satisfied or dissatisfied are you with the following service elements?      

  Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied
Reliability
Service hours
Wait times
Drive times
Cost
Phone service
Smartphone app
Drivers
Vehicles
Real-time bookings
Service area

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* 4. What was the purpose of your most recent trip?

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* 5. Did you connect with public transit (bus, train, subway) on this most recent trip?

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* 6. How would you have made this trip if NewMo were not offered?

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* 7. Why did you choose NewMo for your most recent trip? (check all that apply.)

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* 8. How do you typically book your trips?

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* 9. How many personal vehicles do you have in your household?

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* 10. How old are you?

13 100
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 11. How many individuals make up your household? (Including yourself)

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* 12. What is your annual household income? (Include the annual income for all adults in the household 18 years or older.)

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* 13. Which race/ethnicity best describes you? (Please choose only one.)

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* 14. Is there anything else you would like to tell us or suggested improvements?

T