CF-33 Feedback

New MDC Evaluation

While we understand that new computers will be faster and offer more features than the current MDC's, it's important to get a clear picture of your experiences with the device. Please share as much as you're able. Your feedback about the Panasonic CF-33 MDC is critical in ensuring the success of the MDC Replacement Project. Thanks for the 10 minutes it will take in filling out this survey, we really appreciate your time and attention in giving us this valuable feedback.

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* 1. What agency are you with?

EMS

Fire

Police

Sheriff

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* 2. If we need to follow up with you for clarification, please provide your name, a contact method and the best time to reach you. If you have the device ID (the red city asset tag with the bar code and a "CVB-xxxxxx" number) that would be helpful. This is only to better understand what you liked or didn't like.

Name

Best Contact Method

Best Time

(If Available) MDC ID #

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* 3. What model did you use?

Panasonic CF-33 with separate keyboard

Panasonic CF-33 laptop style

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* 4. Rate the overall speed/performance of the device

Extremely Slow

Slow

Average

Fast

Extremely Fast

Extremely Slow

Slow

Average

Fast

Extremely Fast

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* 5. Did the device ever lock up or become extremely slow/bogged down?

Yes

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* 6. If the device locked up or slowed down, please describe your experience (skip if none). What happened before it stopped working?

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* 7. What did you think of the screen?

	Poor	Below Average	Average	Good	Very Good
Screen brightness	Screen brightness Poor	Screen brightness Below Average	Screen brightness Average	Screen brightness Good	Screen brightness Very Good
Touch screen responsiveness	Touch screen responsiveness Poor	Touch screen responsiveness Below Average	Touch screen responsiveness Average	Touch screen responsiveness Good	Touch screen responsiveness Very Good
Screen size	Screen size Poor	Screen size Below Average	Screen size Average	Screen size Good	Screen size Very Good
Screen detail/resolution	Screen detail/resolution Poor	Screen detail/resolution Below Average	Screen detail/resolution Average	Screen detail/resolution Good	Screen detail/resolution Very Good

If you have additional comments on the screen, please share them here

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* 8. Please rate your experience with the device GPS

	Poor	Below Average	Average	Good	Very Good
Consistent GPS connection	Consistent GPS connection Poor	Consistent GPS connection Below Average	Consistent GPS connection Average	Consistent GPS connection Good	Consistent GPS connection Very Good
GPS accuracy when tracking your unit on the map	GPS accuracy when tracking your unit on the map Poor	GPS accuracy when tracking your unit on the map Below Average	GPS accuracy when tracking your unit on the map Average	GPS accuracy when tracking your unit on the map Good	GPS accuracy when tracking your unit on the map Very Good
I was able to quickly get map drive directions to a call	I was able to quickly get map drive directions to a call Poor	I was able to quickly get map drive directions to a call Below Average	I was able to quickly get map drive directions to a call Average	I was able to quickly get map drive directions to a call Good	I was able to quickly get map drive directions to a call Very Good

If you had specific issues, please elaborate here.

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* 9. Did you have any network connection problems when using the device?

Yes

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* 10. If you had connection issues of any kind, please describe them (skip if none). Did the MDC reconnect on its own or did you have to take action to force it to reconnect?

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* 11. When compared to the existing device mount on the Motorola workstations, what did you think of the new mount?

Better

About the same

Worse

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* 12. If you have concerns or experiences to share related to the mount, please add them here (skip if none)

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* 13. What did you think of the keyboard and trackpad?

	Poor	Below Average	Average	Good	Very Good
Keyboard size	Keyboard size Poor	Keyboard size Below Average	Keyboard size Average	Keyboard size Good	Keyboard size Very Good
Keyboard backlight	Keyboard backlight Poor	Keyboard backlight Below Average	Keyboard backlight Average	Keyboard backlight Good	Keyboard backlight Very Good
Keyboard sturdiness/comfort	Keyboard sturdiness/comfort Poor	Keyboard sturdiness/comfort Below Average	Keyboard sturdiness/comfort Average	Keyboard sturdiness/comfort Good	Keyboard sturdiness/comfort Very Good
Trackpad sensitivity	Trackpad sensitivity Poor	Trackpad sensitivity Below Average	Trackpad sensitivity Average	Trackpad sensitivity Good	Trackpad sensitivity Very Good
Trackpad size	Trackpad size Poor	Trackpad size Below Average	Trackpad size Average	Trackpad size Good	Trackpad size Very Good
Trackpad buttons	Trackpad buttons Poor	Trackpad buttons Below Average	Trackpad buttons Average	Trackpad buttons Good	Trackpad buttons Very Good

If you have additional comments regarding the keyboard and trackpad, please share them here

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* 14. (PD Only) What did you think of the card reader, compared to the current MDC?

Better

About the same

Worse

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* 15. (PD Only) If you have any concerns or experiences to share about the card reader, please add them here (skip if none)

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* 16. Did you ever remove the device from the mounting hardware?

Yes

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* 17. If you answered "yes" to removing the device, rate your experience (skip if no)

	Poor	Below Average	Average	Good	Very Good
Ease of portability	Ease of portability Poor	Ease of portability Below Average	Ease of portability Average	Ease of portability Good	Ease of portability Very Good
Ease of use for CAD	Ease of use for CAD Poor	Ease of use for CAD Below Average	Ease of use for CAD Average	Ease of use for CAD Good	Ease of use for CAD Very Good
Ease of use for other applications	Ease of use for other applications Poor	Ease of use for other applications Below Average	Ease of use for other applications Average	Ease of use for other applications Good	Ease of use for other applications Very Good

If you have additional comments about using the device out of the mount, please share them here

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* 18. Did the device cause problems with any existing CAD screens? (i.e. information didn't show properly or something worked differently inside of CAD than it does on the current MDCs)

Yes

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* 19. If you ran into any CAD-specific issues that you don't have when using the existing MDC's, please share them here (skip if none)

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* 20. Compared to the existing MDC, how does the new test MDC impact your ability to use CAD effectively?

Better

About the same

Worse

If you have additional information to share, please add it here

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* 21. Finally, is there anything else you'd like to share about your experience with the new MDC's? Any additional suggestions or concerns? Thanks for your time.