Saba Electric Customer Survey 2024 Question Title * 1. In what area of Saba do you live? Under the Hill area Well's Bay area Ladder Bay area Other areas in The Bottom Lower St. John's area Upper St. John's area The Level area Bobby Hill area Other areas in Windwardside Lower Zion's Hill Upper Zion's Hill Other areas in Zion's Hill Question Title * 2. What type of account do you have? Residential Business Question Title * 3. What are the first two or three words that come to mind when you hear SEC? 1. 2. Question Title * 4. How do you rate the following aspects of electricity produced and delivered by SEC? (Score between 0 - 10) Quality Safety Environment Voltage Reliability Price Question Title * 5. If you gave a score of 6 or less for any of the above categories, please briefly indicate why (select all that apply). Voltage Fluctuations Frequency Fluctuations Unsafe Situation Pollution High Bills Fuel Clause Bad Service Too Many Outages Damage Other Question Title * 6. How often have you experienced an interruption in your electricity service in the last 6 months? Daily Weekly Monthly Few Times a Year Once a Year Never Question Title * 7. On average, what do you spend on your monthly electricity bill? Under USD 100 USD 100 - 250 USD 251 - 500 USD 501 - 750 USD 751 - 1000 Over USD 1000 Question Title * 8. How do you feel about the price of electricity in relation to the quantity of electricity? Price is too high Price is okay Price is too low Question Title * 9. What do you think determines the price of electricity? Fuel Price Usage Inefficiencies Pricing Structure Monopoly Other Question Title * 10. Do you think SEC should install any types of renewable energy? Yes No Question Title * 11. If yes, what types? Wind Solar Geothermal Waste to Energy Question Title * 12. Would you want SEC to install renewable energy types if it reduced the price of electricity? Yes No Question Title * 13. If yes, what do you think would be an acceptable tariff rate for electricity? USD 0.15 - 0.20 USD 0.20 - 0.25 USD 0.25 - 0.30 USD 0.30 - 0.35 USD 0.35 - 0.40 USD 0.40 - 0.45 Question Title * 14. Are you planning to invest in any type of renewable energy for your home/business in the next year? Yes, in the next year Yes, in the next 3 to 5 years No Question Title * 15. If yes, how much do you plan to invest? Less than USD 5,000 USD 5,000 - 9,999 USD 10,000 - 14,999 USD 15,000 - 19,999 More than USD 20,000 Question Title * 16. How do you rate the following aspects of the customer service provided by SEC? (Score between 0 - 10) Complaint Handling Applications Customer Service Cashiers & Payment Telephone Service Claims Question Title * 17. If you gave a score of 6 or less for any of the above categories, please briefly indicate why (select all that apply). Rude Employees No one picks up the phone Long Lines Response time claims too long Bad/inaccurate information Other Question Title * 18. What is your opinion about the following statement concerning SEC's communication to the public? Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree I receive SEC communications. I receive SEC communications. Strongly Disagree I receive SEC communications. Disagree I receive SEC communications. Somewhat Agree I receive SEC communications. Agree I receive SEC communications. Strongly Agree Communication is easy to understand. Communication is easy to understand. Strongly Disagree Communication is easy to understand. Disagree Communication is easy to understand. Somewhat Agree Communication is easy to understand. Agree Communication is easy to understand. Strongly Agree Communication is honest and open. Communication is honest and open. Strongly Disagree Communication is honest and open. Disagree Communication is honest and open. Somewhat Agree Communication is honest and open. Agree Communication is honest and open. Strongly Agree Communication is trustworthy. Communication is trustworthy. Strongly Disagree Communication is trustworthy. Disagree Communication is trustworthy. Somewhat Agree Communication is trustworthy. Agree Communication is trustworthy. Strongly Agree I am interested in SEC communication. I am interested in SEC communication. Strongly Disagree I am interested in SEC communication. Disagree I am interested in SEC communication. Somewhat Agree I am interested in SEC communication. Agree I am interested in SEC communication. Strongly Agree Question Title * 19. What source of Social Media do you use to stay informed? Facebook Website Email LinkedIn Other None Question Title * 20. Overall how would you rate SEC on a scale of 1 to 10? Performance Timely Follow-up Friendly Staff Appearance Staff Professional Solves Problems Goes the extra mile Waiting Time I leave SEC with a smile Leading Innovative Question Title * 21. If you gave a score of 6 or less for any of the above categories, please briefly indicate why (select all that apply). High Bills Outages Bad Service Long Lines Other Question Title * 22. What is your gender? Male Female Question Title * 23. What is your age category? Under 18 18-24 25-34 35-44 45-54 55-64 65+ Question Title * 24. Number of people in your household? 1 2 3 4 5 6 7 8 9 10+ Question Title * 25. Do you have access to the following? Mobile Phone Computer Internet Email Question Title * 26. Do you have any suggestions for SEC to improve its service to you? Done