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Saba Electric Customer Survey 2024
1.
In what area of Saba do you live?
Under the Hill area
Well's Bay area
Ladder Bay area
Other areas in The Bottom
Lower St. John's area
Upper St. John's area
The Level area
Bobby Hill area
Other areas in Windwardside
Lower Zion's Hill
Upper Zion's Hill
Other areas in Zion's Hill
2.
What type of account do you have?
Residential
Business
3.
What are the first two or three words that come to mind when you hear SEC?
1.
2.
4.
How do you rate the following aspects of electricity produced and delivered by SEC? (Score between 0 - 10)
Quality
Safety
Environment
Voltage
Reliability
Price
5.
If you gave a score of 6 or less for any of the above categories, please briefly indicate why (select all that apply).
Voltage Fluctuations
Frequency Fluctuations
Unsafe Situation
Pollution
High Bills
Fuel Clause
Bad Service
Too Many Outages
Damage
Other
6.
How often have you experienced an interruption in your electricity service in the last 6 months?
Daily
Weekly
Monthly
Few Times a Year
Once a Year
Never
7.
On average, what do you spend on your monthly electricity bill?
Under USD 100
USD 100 - 250
USD 251 - 500
USD 501 - 750
USD 751 - 1000
Over USD 1000
8.
How do you feel about the price of electricity in relation to the quantity of electricity?
Price is too high
Price is okay
Price is too low
9.
What do you think determines the price of electricity?
Fuel Price
Usage
Inefficiencies
Pricing Structure
Monopoly
Other
10.
Do you think SEC should install any types of renewable energy?
Yes
No
11.
If yes, what types?
Wind
Solar
Geothermal
Waste to Energy
12.
Would you want SEC to install renewable energy types if it reduced the price of electricity?
Yes
No
13.
If yes, what do you think would be an acceptable tariff rate for electricity?
USD 0.15 - 0.20
USD 0.20 - 0.25
USD 0.25 - 0.30
USD 0.30 - 0.35
USD 0.35 - 0.40
USD 0.40 - 0.45
14.
Are you planning to invest in any type of renewable energy for your home/business in the next year?
Yes, in the next year
Yes, in the next 3 to 5 years
No
15.
If yes, how much do you plan to invest?
Less than USD 5,000
USD 5,000 - 9,999
USD 10,000 - 14,999
USD 15,000 - 19,999
More than USD 20,000
16.
How do you rate the following aspects of the customer service provided by SEC? (Score between 0 - 10)
Complaint Handling
Applications
Customer Service
Cashiers & Payment
Telephone Service
Claims
17.
If you gave a score of 6 or less for any of the above categories, please briefly indicate why (select all that apply).
Rude Employees
No one picks up the phone
Long Lines
Response time claims too long
Bad/inaccurate information
Other
18.
What is your opinion about the following statement concerning SEC's communication to the public?
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
I receive SEC communications.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Communication is easy to understand.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Communication is honest and open.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Communication is trustworthy.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
I am interested in SEC communication.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
19.
What source of Social Media do you use to stay informed?
Facebook
Website
Email
LinkedIn
Other
None
20.
Overall how would you rate SEC on a scale of 1 to 10?
Performance
Timely Follow-up
Friendly Staff
Appearance Staff
Professional
Solves Problems
Goes the extra mile
Waiting Time
I leave SEC with a smile
Leading
Innovative
21.
If you gave a score of 6 or less for any of the above categories, please briefly indicate why (select all that apply).
High Bills
Outages
Bad Service
Long Lines
Other
22.
What is your gender?
Male
Female
23.
What is your age category?
Under 18
18-24
25-34
35-44
45-54
55-64
65+
24.
Number of people in your household?
1
2
3
4
5
6
7
8
9
10+
25.
Do you have access to the following?
Mobile Phone
Computer
Internet
Email
26.
Do you have any suggestions for SEC to improve its service to you?