Customer Service Survey

We're always looking to improve the way we work and to deliver excellent customer service. We are asking you to fill in this brief survey if you've undertaken some business with the Council, Please tell us what went well and what we can improve.

All survey results are anonymous unless you would like us to follow up with you.

1.Which service area did you contact us about?

Building Consents

District Planning

Rates

LIMS

Waste water/sewer

Storm water drainage

Water Supply

Council Housing

Road or footpaths

Parks and reserves

Land drainage

Cemeteries

Bylaws

Dogs

Rubbish & recycling

Administration

Website and online applications

Complaint regarding a staff member or service

A Compliment

Other

2.What was the purpose of your contact?

Report an outage

Make an application

Make a complaint

Make a payment

Request a service

Make an enquiry

3.How did you contact us?

Phone

Facebook

Walk in/Over the counter

Website contact

Mail

4.Which of these communication options would you mostly prefer to use in the future to contact us?

Phone

Facebook

Walk in/over the counter

Website contact form

Mail

5.How many staff members did you talk to during your enquiry?

6.Did we follow up with you after your contact?

No. No further contact was necessary.

Yes, we said we would and we did.

No, and we said we would but we didn't

7.Overall,how would you rate this contact with us?

Great

Good

Could improve

Terrible

8.Tell us what you think about the way we served you and any suggestions on how we could improve?

9.Would you like to talk to us about our service?

Yes

10.If yes please give us your contact details

Name:

Company:

Address 1:

Address 2:

City/Town

Country:

Email address:

Phone number:

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