Exit this Survey Customer Satisfaction Survey Template Question Title * 1. How did you hear about us? Friend or Family Member Email Website Google Search Facebook Tripology Thumbtack Other (please specify) Question Title * 2. How well do you feel that our company understands your needs? Extremely well Quite well Moderately well Slightly well Not at all well Question Title * 3. Overall, how responsive have we been to your questions or concerns about your vacation? Extremely responsive Quite responsive Moderately responsive Slightly responsive Not at all responsive Question Title * 4. Please rate your experience with the following: Didn't Care For It Was Okay I was impressed I LOVED it! N/A TLC Smith Travel Website TLC Smith Travel Website Didn't Care For It TLC Smith Travel Website Was Okay TLC Smith Travel Website I was impressed TLC Smith Travel Website I LOVED it! TLC Smith Travel Website N/A Smith Luxury Travel Facebook Page Smith Luxury Travel Facebook Page Didn't Care For It Smith Luxury Travel Facebook Page Was Okay Smith Luxury Travel Facebook Page I was impressed Smith Luxury Travel Facebook Page I LOVED it! Smith Luxury Travel Facebook Page N/A Smith Luxury Travel Newsletter Smith Luxury Travel Newsletter Didn't Care For It Smith Luxury Travel Newsletter Was Okay Smith Luxury Travel Newsletter I was impressed Smith Luxury Travel Newsletter I LOVED it! Smith Luxury Travel Newsletter N/A Online Booking Form Online Booking Form Didn't Care For It Online Booking Form Was Okay Online Booking Form I was impressed Online Booking Form I LOVED it! Online Booking Form N/A Client Website Client Website Didn't Care For It Client Website Was Okay Client Website I was impressed Client Website I LOVED it! Client Website N/A Personalized Invitation Personalized Invitation Didn't Care For It Personalized Invitation Was Okay Personalized Invitation I was impressed Personalized Invitation I LOVED it! Personalized Invitation N/A Question Title * 5. How likely is it that you would recommend Smith Luxury Travel to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 6. How likely are you to use Smith Luxury Travel again in the future? Extremely likely Quite likely Moderately likely Slightly likely Not at all likely Question Title * 7. If we didn't win your business, can you tell us why? (select as many as apply) Decided not to travel Found a better price Booked myself online Just wanted to get an idea of the cost Didn't offer what I wanted Other (please specify) Question Title * 8. Are there things we could do better to improve your experience? Question Title * 9. If you were pleased with our service, please tell us what we did best so we can share on our website. Question Title * 10. If you have returned from your vacation, can you tell us how the experience was? Did you enjoy the trip and would you recommend it to others? Submit response >>