1.How long has your business been operating at its current location?

0-2 years

3-5 years

6-10 years

More than 10 years

2.Which sector best describes your business?

Retail

Hospitality/Restaurant

Professional Services

Personal Services

Not-for-Profit

Other (please specify)

3.Is your business independently owned or part of a corporate chain?

Independent

Corporate Chain

4.How would you rate your business performance in 2025?

Excellent

Good

Satisfactory

Poor

Very Poor

5.What is your outlook for your business performance over the next year?

Very optimistic

Optimistic

Neutral

Pessimistic

Very pessimistic

Uncertain

6.How do you expect your revenue to change over the next year?

Significantly increase

Moderately increase

Stay the same

Moderately decrease

Significantly decrease

7.How do you expect your profitability to change over the next year?

Significantly increase

Moderately increase

Stay the same

Moderately decrease

Significantly decrease

Uncertain

8.How confident are you in the long-term future of Downtown London as a place to do business?

Very confident

Somewhat confident

Neutral

Somewhat concerned

Very concerned

9.Which of the following would most improve your confidence in operating downtown?

Increased visible presence (outreach, ambassadors, police, etc.)

Improved cleanliness and maintenance

Better coordination of construction

More events and foot traffic

Improved transit access

Parking affordability and accessibility

Business support programs (e.g. grants, education, and others)

Improved communication from the City

Other (please specify)

10.In response to current market conditions, which of the following changes are you actively planning or implementing to improve your business performance in 2026 and beyond? (Select all that apply)

Business expansion

New investment

Changing products or services

Recruiting new talent

Adopting new technology or AI

Improving operational efficiency

Enhancing marketing and digital presence

Upskilling or training current staff

Adjusting pricing or business models

Focusing on customer/client retention (e.g., loyalty programs)

Implementing sustainable or green practices

Building new strategic partnerships

Other (please specify)

No major changes planned at this time

11.What factors are currently impeding your business performance or capacity? (Select all that apply)

Inflation, interest rates, or other economic pressures

Labour costs, hiring, or staff retention

Rent or occupancy costs

Security or loss-prevention costs

Safety concerns (including theft, vandalism, or street disorder)

Impacts related to addiction, mental health, or homelessness in public spaces

Cleanliness, graffiti, or maintenance issues

Public realm or streetscape conditions

Construction impacts

Parking availability, cost, or enforcement

Transit access or reliability

Vacant storefronts

Negative media coverage or downtown reputation

Loss of daytime trade or foot traffic

Reduced tourism or visitation

Lack of regular events or activations

Limited ability to draw customers to street-level businesses

Other (please specify)

12.How frequently does your business experience theft or shoplifting?

Frequently

Sometimes

Rarely

Never

13.How has theft or shoplifting changed over the past year?

Significantly increased

Moderately increased

Stayed the same

Moderately decreased

Significantly decreased

Not applicable

14.Approximately how much did theft and/or shoplifting cost your business in 2025?

15.What is your current occupancy status?

I currently lease/rent this location

I own this location

16.For those leasing/renting, what are your future intentions for this location?

I plan to stay and sign a new lease

I plan to stay by extending my current lease

I want to stay but need to renegotiate key terms

I will not stay and will look for a different location downtown

I will not stay and will look for a location outside of the downtown

I am uncertain

17.For those leasing/renting, how many years remain on your current lease?

Less than 1 year

1–3 years

3–5 years

5+ years

18.For owners, what best describes your intentions for this property?

I plan to continue occupying the property as-is for the foreseeable future

I plan to stay but will be significantly expanding or renovating the current property

I plan to sell this property and find another location within downtown

I plan to sell this property and find another location outside downtown

I plan to move out but keep the property to lease it to a tenant

I plan to sell the property and close my operations or retire

I am currently evaluating the market and am undecided

I am uncertain

19.Is there anything else we should know that may be affecting your business and its economic well being?

20.Would you like to discuss your feedback further with a Downtown London staff member? If yes, please provide your email address below: