Feedback Survey

Let us begin by saying thank you for your business; without you, our mission would not be possible. Providing exceptional value to our customers is at the core of what we do and the way we do it.
 
The information you share will enable us to uphold relevancy, to serve you better and drive your success further. With that said, I would like to thank you on behalf of every Newton Federal Bank employee for taking the time to help us raise our game.
 

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* 1. How likely is it that you would recommend Newton Federal Bank to a friend or colleague?

Not at all likely
Extremely likely

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* 2. What is the primary reason for the response you gave above?

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* 3. Overall, how satisfied are you with our products and services?

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* 4. How likely are you to continue your business relationship with Newton Federal Bank in the foreseeable future?

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* 5. How likely are you to expand your business relationship with Newton Federal Bank in the foreseeable future?

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* 6. When problems arise, do you know how to contact us for a solution?

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* 7. Have you contacted us for support in the last six months?

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* 8. In regards to the last time you contacted us for support, please share your experience.

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* 9. Please rate your overall satisfaction with Newton Federal Bank's support.

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* 10. Do you have any additional comments or suggestions regarding our support?

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* 11. Please rate your overall satisfaction with the banking products you currently use.

  Extremely dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Extremely satisfied N/A
Online Banking
Mobile Banking
Kasasa Cash Checking
Kasasa Cash Back Checking
Kasasa Saver
Basic Checking Account
Senior Checking Account
Passbook Savings Account
Money Market Account
Certificate of Deposit Account (CDs)
Individual Retirement Account (IRAs)
Personal Credit Card
Basic Business Checking
Silver Business Checking
Gold Business Checking
Platinum Business Checking
Business Plus Checking
Business Savings Account
Business Money Market Account
Business Certificate of Deposit (CDs) Account
Business Debit Card
Business Credit Card
Primary Home Mortgage Loan
Secondary Home Mortgage Loan(s)
Home Equity Loan(s)
Home Equity Line of Credit (HELOC)
Construction Loan(s)
Small Business Administration (SBA) Loan
Commercial Real Estate Loan(s)
Equipment Loan(s)
Business Lines of Credit
Business Term Loan(s)
Auto Loan(s)
Personal Loan(s)
Savings Secured Loan(s)

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* 12. Do you have any additional comments about any of our products?

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* 13. How helpful have our representatives been when explaining options for opening an account?

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* 14. Do you have any additional comments about our representatives or the accounts we offer?

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* 15. How long have you been a customer of our company?

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* 16. Please leave any additional comments that you have about our business:

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