* 1. How likely is it that you would recommend this company to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

* 2. How would you rate the quality of the New Era Daily Newspaper?

* 3. How long have you been a customer of the New Era Daily Newspaper?

* 4. What changes would most improve our new service?

* 5. How well do you feel that our company understands your needs?

* 6. Overall, how would you rate the quality of your customer service experience?

* 7. Compared to our competitors, is our service quality better, worse, or about the same?

* 8. How likely are you to purchase the New Era Daily again?

* 9. What does this company do really well?

* 10. How important is price to you when purchasing our product?

* 11. Do you think prices at our company are too high, too low, or about right?

* 12. How useful is our service?

* 13. If the New Era E-Paper were available today, how likely would you become a subscriber?

* 14. What email address can you be reached at?

* 15. Overall, how satisfied or dissatisfied are you with our company?

* 16. How would you rate the quality of the look and feel of the New Era Daily Newspaper?

* 17. How would you rate the quality of the look and feel of the New Era Daily Newspaper?

* 18. How would you rate the quality of the look and feel of the New Era Daily Social Media Platforms -Facebook, Twitter, Instagram?

T