NEC Transit Public Survey

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* 1. To ensure we are reaching a wide audience, please indicate your age group (Check one):

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 2. 2. We understand the Nome Eskimo Community Transit Program is currently halted due to COVID‐19.
When the Transit Program was in service, which best describes how often you used the service?
(Check one):

Frequently (every day or almost every day)

Often (a few times per week)

Sometimes (a few times per month)

Rarely (a few times per year)

Never

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* 3. When the Transit Program was in service, if you didn’t use the Transit Service very often, why not?
(Check all that apply):

I prefer to drive myself

I prefer to walk

I prefer other means of transportation

The routes didn’t provide service to my destination

The routes didn’t provide service at the times I needed

Other (please specify)

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* 4. If you used the Transit Service, which fixed routes did you use? (Check all that apply):

Early Bird Route (7:10 AM – 8:00 AM)

Morning Routes (8:30 AM – 10:15 AM)

Noon Routes (11:45 AM – 12:30 PM)

Evening Routes (4:30 PM – 5:30 PM)

On‐Demand / On‐Call Service

I did not use the Transit Service

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* 5. If you used the Transit Service, what were your typical destinations? (Check all that apply):

City Hall

Post Office

Aurora Inn

4th & I St.

4th & N St.

Belmont

A.C. Store

Hansen’s Store

Bering Sea Wellness

NSHC Hospital

Elementary School

26 Plex Apartments

Munaqsri Apartments

Nome Eskimo Community

BSRHA Seniors on 3rd Ave.

West 2nd Ave. Methodist Church

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* 6. Are there any locations you would like to see added to the bus route?
If so, please name

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* 7. If you used the Transit Service, how satisfied were you with the following?

	Very Satisfied	Slightly Satisfied	Neutral	Slightly Dissatisfied	Very Dissatisfied
Days and hours of service	Days and hours of service Very Satisfied	Days and hours of service Slightly Satisfied	Days and hours of service Neutral	Days and hours of service Slightly Dissatisfied	Days and hours of service Very Dissatisfied
Convenience / safety of stop locations	Convenience / safety of stop locations Very Satisfied	Convenience / safety of stop locations Slightly Satisfied	Convenience / safety of stop locations Neutral	Convenience / safety of stop locations Slightly Dissatisfied	Convenience / safety of stop locations Very Dissatisfied
Frequency of bus arrivals	Frequency of bus arrivals Very Satisfied	Frequency of bus arrivals Slightly Satisfied	Frequency of bus arrivals Neutral	Frequency of bus arrivals Slightly Dissatisfied	Frequency of bus arrivals Very Dissatisfied
Safety on‐board	Safety on‐board Very Satisfied	Safety on‐board Slightly Satisfied	Safety on‐board Neutral	Safety on‐board Slightly Dissatisfied	Safety on‐board Very Dissatisfied
Punctuality / on‐time arrival	Punctuality / on‐time arrival Very Satisfied	Punctuality / on‐time arrival Slightly Satisfied	Punctuality / on‐time arrival Neutral	Punctuality / on‐time arrival Slightly Dissatisfied	Punctuality / on‐time arrival Very Dissatisfied
Efficiency / directness of routes	Efficiency / directness of routes Very Satisfied	Efficiency / directness of routes Slightly Satisfied	Efficiency / directness of routes Neutral	Efficiency / directness of routes Slightly Dissatisfied	Efficiency / directness of routes Very Dissatisfied
Availability of information about the routes and times	Availability of information about the routes and times Very Satisfied	Availability of information about the routes and times Slightly Satisfied	Availability of information about the routes and times Neutral	Availability of information about the routes and times Slightly Dissatisfied	Availability of information about the routes and times Very Dissatisfied
Accessibility for seniors and persons with disabilities	Accessibility for seniors and persons with disabilities Very Satisfied	Accessibility for seniors and persons with disabilities Slightly Satisfied	Accessibility for seniors and persons with disabilities Neutral	Accessibility for seniors and persons with disabilities Slightly Dissatisfied	Accessibility for seniors and persons with disabilities Very Dissatisfied
Cleanliness of vehicles	Cleanliness of vehicles Very Satisfied	Cleanliness of vehicles Slightly Satisfied	Cleanliness of vehicles Neutral	Cleanliness of vehicles Slightly Dissatisfied	Cleanliness of vehicles Very Dissatisfied
Helpfulness of driver	Helpfulness of driver Very Satisfied	Helpfulness of driver Slightly Satisfied	Helpfulness of driver Neutral	Helpfulness of driver Slightly Dissatisfied	Helpfulness of driver Very Dissatisfied
Accessibility for large items such as suit cases or bicycles	Accessibility for large items such as suit cases or bicycles Very Satisfied	Accessibility for large items such as suit cases or bicycles Slightly Satisfied	Accessibility for large items such as suit cases or bicycles Neutral	Accessibility for large items such as suit cases or bicycles Slightly Dissatisfied	Accessibility for large items such as suit cases or bicycles Very Dissatisfied

If you were dissatisfied with any of the above features, what were you dissatisfied about?

NEC Transit Public Survey