Survey for Internal Staff, Residents and External Partners
1.
How satisfied are you with the overall customer service provided by the City Secretary's Office?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
2.
How responsive and timely was the City Secretary's Office in addressing your request or inquiry?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
3.
How would you rate the professionalism and courtesy of the City Secretary's Office staff?
Excellent
Good
Fair
Poor
Very Poor
4.
What was the reason for your contact with the City Secretary's Office?
Public Information Request
Elections
Alcohol Permits (Beer & Wine, etc)
Meeting Agendas/Minutes
Boards & Commissions
Other (please specify)
5.
Was the information or assistance you received clear, accurate and helpful?
Yes
No
Other (please specify)
6.
Comments,suggestions for improvement or messages of appreciation.
