AEAWA Review Questions

The survey results are to be submitted on the behalf of the AEAWA membership by the AEAWA Committee in a Report to the Standing Committee.

Your feedback will assist in shaping the ambulance for the future and will also assist not only your colleagues but the West Australian Community.

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* 1. What employment classification are you?

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* 2. Please indicate which region do you predominantly work in.

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* 3. Please indicate your general opinion of the Parliamentary Inquiry

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* 4. Please indicate how effectively you believe St John receive calls into the State Operations Centre (ie. sufficient staff, 000 call answer times)

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* 5. Please indicate how effectively St John WA prioritise calls to the State Operations Centre (using the ProQA system)?

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* 6. Please indicate how effectively you believe St John WA dispatch calls from State Operations Centre? (i.e. do St John dispatch the correct resource to the correct call, such as emergency ambulance to high acuity calls, transport ambulance to low acuity)

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* 7. Do you believe the ‘fee for service’ model operated by St John WA contributes to ramping?

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* 8. Please indicate how effectively you believe St John WA mitigates ramping?

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* 9. Please indicate how effectively you believe St John WA encourages ED avoidance through alternative care pathways?

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* 10. St John WA’s current response time targets (KPI’s) are averaged over a 24 hour period. Do you believe current response time targets should be reported hourly instead, to better understand where additional resources are required?

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* 11. The 2009 Joyce Inquiry identified that a standby capacity (crew availability) of 50-55% was required for St John WA to meet it’s response targets. This was not recommended as a KPI in the subsequent business case.

Do you believe hourly reported standby capacity (crew availability) should form a KPI for the Ambulance Service?

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* 12. Please indicate how adequately you believe St John WA allocates ambulance resources at night?

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* 13. Please indicate how effectively you believe St John WA manages the logistics of running the state ambulance service (i.e sufficient vehicles, staff, equipment)?

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* 14. Please indicate how balanced you believe is the ratio of operational staff to managers at St John WA?

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* 15. Please indicate how balanced you believe is the ratio of operational staff to call volume?

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* 16. Please indicate how effectively St John WA monitors and plans for new infrastructure as the greater metropolitan region expands (i.e new ambulance stations in new suburbs)?

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* 17. The state government allocate over $100,000,000 of tax revenue annually to St John WA. Do you believe greater transparency should occur as to how St John spend this money?

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* 18. Do you believe the a Health Department executive should hold a seat on the Board at St John WA?

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* 19. Please indicate how effectively OVERALL you believe St John WA operates the Ambulance Service.

0 - Not effectively 10 - Effectively
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i We adjusted the number you entered based on the slider’s scale.

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* 20. In general, do you think the ambulance service should be a public state run government service?

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* 21. Do you have faith in the proposed review? In essence do you believe this review will make the appropriate changes required to improve the service delivery of the ambulance service?

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* 22. If recommendations arise from the Parliamentary Inquiry, do you believe these recommendations should be mandatory for St John WA to implement?

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* 23. Please provide a comment here on any other matter you deem important and relevant to the inquiry.


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