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NDIS Support Provision Market Stewardship Benchmarking Survey

This dataset is not intentionally collecting any information that can directly identify individual organisations. Every effort is made to protect anonymity, no liability is accepted in the event that an organisation becomes identifiable through indirect means or through the interpretation of shared data.

Don't overthink your answers, this is about a collective voice, rather than precision.
1.What is your organisation's registration status with the NDIS?
2.In what year was your organisation established?
3.In which states does your organisation provide services? (Select all that apply)
4.What supports and services does your organisation provide?
5.Does your organisation have a speciality? (a specific area of focus or expertise within the services provided by an organisation (e.g., individuals with psychosocial disabilities, children, or participants with high-intensity physical support needs).
6.What type of business entity is your organisation?
7.How many years of experience do you have working with people with disability?
8.How many years of experience do you have leading business
9.Roughly how many NDIS Participants do you support?
10.What is your participant retention rate
11.What do you consider the biggest barrier to achieving positive participant outcomes?
12.Does at least 90% of your organisational revenue come from the NDIS?
13.What was your organisation's annual NDIS revenue in FY 23/24?
14.What was your organisation's annual profit in FY 23/24
15.How often does your organisation review budgets and cash flow
16.What are the main financial challenges your organisation faces?
17.What system(s) does your organisation use for managing NDIS support provision? (your main system for rostering, billing and participant information)
18.Does this system meet your business needs
19.Are you confident that you are using your system to its fullest capability?
20.What do you see at the biggest operational challenge in delivering quality NDIS Services?
21.How many executives are in your organisation?
(Position title doesn't matter. This is aiming to identify senior leadership positions, who are responsible for its strategic direction, governance, and overall performance.)
22.What is the average salary expenditure for executives in your organisation per annum?
23.How many frontline leaders does your organisation have? (primary purpose to support and guide direct participant facing staff. May still have a level of direct service provision)
24.How many participant facing, direct service people do you have in your organisation?
25.What was your organisations average staff turnover rate for the last 12 months
26.How confident are you in your understanding of the legislation and regulations that direct how NDIS Service Providers operate?
27.Do you believe the current NDIS Auditing Process supports the industry to achieve best practice?
28.What is your biggest compliance challenge?
29.In the last 6 months, what training is required to be completed by staff
30.What data do you collect and review at least quarterly for indicators of organisational performance
31.In the last 6 months, how many times has your organisation edited your organisational risk management register / strategy (actually made a change, not simply reviewed)
32.How does your organisation utilise internal auditing processes to guide and improve your NDIS business operations
33.How do you define 'quality' in your organisation?
34.What is the duration of your current strategic plan
35.What is the single most important strategic priority for your business in the next 12 months?
36.If you could make one change to improve the National Disability Insurance Scheme (NDIS) as a whole, what would it be?
37.In the last 12 months, has your organisation considered ceasing NDIS Supports (either by choice or necessity)
38.Would you like to leave any further comments?