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Client Satisfaction Survey

Thank you for taking the time to complete this survey, which enables us to continuously improve the services we provide to our community. Please note that the survey is strictly confidential and no record is kept of who completed it.
1.How did you hear about our service?
2.What service/s did you access?
3.What town did you access the service/s in?
4.Did you have any trouble getting to or into any of our buildings?  Please describe the trouble.
5.Were you given information about your rights & responsibilities?
6.Do you feel your rights were respected?
7.Do you feel we respected your culture and cultural identity?(Required.)
8.Were you given information on making a complaint or giving feedback?(Required.)
9.Were you given information on accessing an advocate or bringing a support person?
10.Did you need the services of an advocate or a support person?
11.Were your options explained in a way that you could understand?
12.Were you free to make your own choice about your care?
13.How would you rate the service/treatment you received from us?
14.How would you rate the time it took to get an appointment
15.How would you rate the health information you received from us?
16.How would you rate the level of care shown to you by our team?
17.How would you rate our level of understanding of your needs?
18.Please tell us if there's a service you wish we could provide:
19.Any other comments/suggestions you would like to make?