1.Working With Metro
Please rate your experience working with Metro

Poor

Acceptable

Neutral

Good

Excellent

How easy is it to reach the right people when you need support?

Poor

Acceptable

Neutral

Good

Excellent

How well does Metro keep you informed throughout the shipment lifecycle?

Poor

Acceptable

Neutral

Good

Excellent

How would you rate Metro’s overall operational delivery?

Poor

Acceptable

Neutral

Good

Excellent

How effectively does Metro resolve issues when they arise?

Poor

Acceptable

Neutral

Good

Excellent

2.Relationship Strength
How you see Metro as a partner

Not well aligned with our needs

A transactional provider

A reliable supplier among several we use

A strategic logistics partner

A trusted extension of our business

3.Understanding & Capability
Your perception of Metro’s expertise and value

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

I clearly understand the range of services Metro can support us with

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Metro understands our business and problems

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

I trust Metro to manage complex or urgent shipments

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Metro adds value beyond simply moving freight.

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

4.How likely are you to recommend Metro to a colleague or industry peer?

Unlikely

1 star

2 stars

3 stars

4 stars

Definitely

5 stars

5.Demand Outlook
How do you expect your freight volumes to change over the next 12 months?

Decrease significantly

Decrease slightly

Remain broadly stable

Increase slightly

Increase significantly

6.Middle East Disruption
How has the ongoing Middle East disruption affected your business?

No impact

Minor impact

Moderate impact

Significant impact

Severe impact

Air freight costs or availability

No impact

Minor impact

Moderate impact

Significant impact

Severe impact

Ocean freight costs or availability

No impact

Minor impact

Moderate impact

Significant impact

Severe impact

Lead times and delivery reliability

No impact

Minor impact

Moderate impact

Significant impact

Severe impact

Inventory planning and stock levels

No impact

Minor impact

Moderate impact

Significant impact

Severe impact

7.Leading Edge
Compared with competitors, how advanced is Metro’s technology offering?

Significantly less advanced

Less advanced

About the same

More advanced

Significantly more advanced

8.What is one thing we could improve that would make the biggest difference to you?

9.If you would like us to respond, please provide your email