Customer Experience Survey Q1/26

Question Title

* 1. Working With Metro
Please rate your experience working with Metro

	Poor	Acceptable	Neutral	Good	Excellent
How easy is it to reach the right people when you need support?	How easy is it to reach the right people when you need support? Poor	How easy is it to reach the right people when you need support? Acceptable	How easy is it to reach the right people when you need support? Neutral	How easy is it to reach the right people when you need support? Good	How easy is it to reach the right people when you need support? Excellent
How well does Metro keep you informed throughout the shipment lifecycle?	How well does Metro keep you informed throughout the shipment lifecycle? Poor	How well does Metro keep you informed throughout the shipment lifecycle? Acceptable	How well does Metro keep you informed throughout the shipment lifecycle? Neutral	How well does Metro keep you informed throughout the shipment lifecycle? Good	How well does Metro keep you informed throughout the shipment lifecycle? Excellent
How would you rate Metro’s overall operational delivery?	How would you rate Metro’s overall operational delivery? Poor	How would you rate Metro’s overall operational delivery? Acceptable	How would you rate Metro’s overall operational delivery? Neutral	How would you rate Metro’s overall operational delivery? Good	How would you rate Metro’s overall operational delivery? Excellent
How effectively does Metro resolve issues when they arise?	How effectively does Metro resolve issues when they arise? Poor	How effectively does Metro resolve issues when they arise? Acceptable	How effectively does Metro resolve issues when they arise? Neutral	How effectively does Metro resolve issues when they arise? Good	How effectively does Metro resolve issues when they arise? Excellent

Question Title

* 2. Relationship Strength
How you see Metro as a partner

Not well aligned with our needs

A transactional provider

A reliable supplier among several we use

A strategic logistics partner

A trusted extension of our business

Question Title

* 3. Understanding & Capability
Your perception of Metro’s expertise and value

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I clearly understand the range of services Metro can support us with	I clearly understand the range of services Metro can support us with Strongly disagree	I clearly understand the range of services Metro can support us with Disagree	I clearly understand the range of services Metro can support us with Neutral	I clearly understand the range of services Metro can support us with Agree	I clearly understand the range of services Metro can support us with Strongly agree
Metro understands our business and problems	Metro understands our business and problems Strongly disagree	Metro understands our business and problems Disagree	Metro understands our business and problems Neutral	Metro understands our business and problems Agree	Metro understands our business and problems Strongly agree
I trust Metro to manage complex or urgent shipments	I trust Metro to manage complex or urgent shipments Strongly disagree	I trust Metro to manage complex or urgent shipments Disagree	I trust Metro to manage complex or urgent shipments Neutral	I trust Metro to manage complex or urgent shipments Agree	I trust Metro to manage complex or urgent shipments Strongly agree
Metro adds value beyond simply moving freight.	Metro adds value beyond simply moving freight. Strongly disagree	Metro adds value beyond simply moving freight. Disagree	Metro adds value beyond simply moving freight. Neutral	Metro adds value beyond simply moving freight. Agree	Metro adds value beyond simply moving freight. Strongly agree

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* 4. How likely are you to recommend Metro to a colleague or industry peer?

Unlikely

Definitely

Unlikely

Definitely

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* 5. Demand Outlook
How do you expect your freight volumes to change over the next 12 months?

Decrease significantly

Decrease slightly

Remain broadly stable

Increase slightly

Increase significantly

Question Title

* 6. Middle East Disruption
How has the ongoing Middle East disruption affected your business?

	No impact	Minor impact	Moderate impact	Significant impact	Severe impact
Air freight costs or availability	Air freight costs or availability No impact	Air freight costs or availability Minor impact	Air freight costs or availability Moderate impact	Air freight costs or availability Significant impact	Air freight costs or availability Severe impact
Ocean freight costs or availability	Ocean freight costs or availability No impact	Ocean freight costs or availability Minor impact	Ocean freight costs or availability Moderate impact	Ocean freight costs or availability Significant impact	Ocean freight costs or availability Severe impact
Lead times and delivery reliability	Lead times and delivery reliability No impact	Lead times and delivery reliability Minor impact	Lead times and delivery reliability Moderate impact	Lead times and delivery reliability Significant impact	Lead times and delivery reliability Severe impact
Inventory planning and stock levels	Inventory planning and stock levels No impact	Inventory planning and stock levels Minor impact	Inventory planning and stock levels Moderate impact	Inventory planning and stock levels Significant impact	Inventory planning and stock levels Severe impact

Question Title

* 7. Leading Edge
Compared with competitors, how advanced is Metro’s technology offering?

Significantly less advanced

Less advanced

About the same

More advanced

Significantly more advanced

Customer Experience Survey Q1/26

Question Title

* 1. Working With Metro
Please rate your experience working with Metro

Question Title

* 2. Relationship Strength
How you see Metro as a partner

Question Title

* 3. Understanding & Capability
Your perception of Metro’s expertise and value

Question Title

* 4. How likely are you to recommend Metro to a colleague or industry peer?

Question Title

* 5. Demand Outlook
How do you expect your freight volumes to change over the next 12 months?

Question Title

* 6. Middle East Disruption
How has the ongoing Middle East disruption affected your business?

Question Title

* 7. Leading Edge
Compared with competitors, how advanced is Metro’s technology offering?

Question Title

* 8. What is one thing we could improve that would make the biggest difference to you?

Question Title

* 9. If you would like us to respond, please provide your email

Customer Experience Survey Q1/26

Question Title

* 1. Working With MetroPlease rate your experience working with Metro

Question Title

* 2. Relationship StrengthHow you see Metro as a partner

Question Title

* 3. Understanding & CapabilityYour perception of Metro’s expertise and value

Question Title

* 4. How likely are you to recommend Metro to a colleague or industry peer?

Question Title

* 5. Demand OutlookHow do you expect your freight volumes to change over the next 12 months?

Question Title

* 6. Middle East DisruptionHow has the ongoing Middle East disruption affected your business?

Question Title

* 7. Leading Edge Compared with competitors, how advanced is Metro’s technology offering?

Question Title

* 8. What is one thing we could improve that would make the biggest difference to you?

Question Title

* 9. If you would like us to respond, please provide your email

* 1. Working With Metro
Please rate your experience working with Metro

* 2. Relationship Strength
How you see Metro as a partner

* 3. Understanding & Capability
Your perception of Metro’s expertise and value

* 5. Demand Outlook
How do you expect your freight volumes to change over the next 12 months?

* 6. Middle East Disruption
How has the ongoing Middle East disruption affected your business?

* 7. Leading Edge
Compared with competitors, how advanced is Metro’s technology offering?