Welcome to Rostrvm Solutions' Desktop Applications Survey
Why is this survey being conducted?
We are conducting our 'Desktop Applications' survey to gain a 'real word' insight into IT complexity in the call centre and supporting 'back office' operations.
What will you get out of it?
Everyone who completes the survey and provides contact details will be provided with a copy of the summary and analysis of the results to gain an insight on customer transaction operational issues.
Our promise to you.
All information you provide will be treated in the strictest confidence. The published survey results will not identify individuals or specific organisations.
This 'Desktop Applications' survey asks you about your call centre agents' and back office teams' operational experience. Submit a completed on-line survey before 28th February 2010 to receive your copy of the survey report.
How long will it take?
From the next page the survey should take you no longer than four minutes. Most answers are tick boxes for multiple choice questions and you have the opportunity to comment if you wish.
Click "Next" to get started with the survey. If you'd like to leave the survey at any time, just click "Exit this survey". Your answers will be saved.