Big Book of Customer Insight 2019 About You Question Title * 1. Which title best describes your current role? C-level SVP/VP Director Head Manager Analyst Other (please specify) Question Title * 2. In which function do you sit? Contact centre CRM Customer experience Customer insight Customer service Digital Marketing Executive team IT Marketing Online customer experience Operations Sales Other (please specify) Question Title * 3. In which industry do you operate? Consumer goods Financial services Healthcare High tech Manufacturing Media-entertainment Retail Telecoms Travel/Hospitality Utilities Other (please specify) Question Title * 4. Which region(s) are you responsible for in your organisation? Global Europe North America Middle-east Africa APAC Latin America Central America Other (please specify) Question Title * 5. How many employees are there in your company? 0-100 101-250 251-500 501-1000 1001-2500 2501-5000 5001+ 20% of survey complete. Next
