Ticket River 1. Your Name 2. Your Email 3. Which of the following best describes you? Ticket Buyer Event Organizer Venue Owner 4. In the last 12 months, how many events have you hosted? 1 2-5 6-9 10+ N/A 5. Please rate the following Poor Below Average Average Above Average Excellent N/A Overall experience Overall experience Poor Overall experience Below Average Overall experience Average Overall experience Above Average Overall experience Excellent Overall experience N/A Ease of navigation Ease of navigation Poor Ease of navigation Below Average Ease of navigation Average Ease of navigation Above Average Ease of navigation Excellent Ease of navigation N/A Experience with customer support Experience with customer support Poor Experience with customer support Below Average Experience with customer support Average Experience with customer support Above Average Experience with customer support Excellent Experience with customer support N/A Ease of creating a new event Ease of creating a new event Poor Ease of creating a new event Below Average Ease of creating a new event Average Ease of creating a new event Above Average Ease of creating a new event Excellent Ease of creating a new event N/A Ability to customize your event Ability to customize your event Poor Ability to customize your event Below Average Ability to customize your event Average Ability to customize your event Above Average Ability to customize your event Excellent Ability to customize your event N/A Ease of purchasing tickets Ease of purchasing tickets Poor Ease of purchasing tickets Below Average Ease of purchasing tickets Average Ease of purchasing tickets Above Average Ease of purchasing tickets Excellent Ease of purchasing tickets N/A Reserved seating Reserved seating Poor Reserved seating Below Average Reserved seating Average Reserved seating Above Average Reserved seating Excellent Reserved seating N/A 6. If you rated us below average or poor above, please explain so we can improve. 7. Which Ticket River services did you use for your event? (please check all that apply) Ticket sales report Email invitations Ticket sales widget Buy tickets button for your website Check/Cash sales reporting Complimentary tickets Refunds Promotional codes Event schedule widget Reserved seating Mobile check-in 8. What other services do you use when planning and hosting events? (Please check all that apply) Printed tickets Online fundraising Email marketing Postcard marketing Social media Online RSVP tool Branded event goods Customer relationship management 9. Which social media platforms do you typicalyl use to spread the word about your event? Facebook Instagram Twitter Snapchat I don't use social media Other (please specify) 10. Which email marketing services do you typically use to advertise your event and communicate with guests? MailChimp Campaign Monitor Constant Contact Emma I don't use any email platforms Other (please specify) 11. If you could change one thing or add one thing to Ticket River, what would it be? 12. What was the most difficult part about creating your event? 13. What can you tell us about yourself? (Company/Organization, Occupation, Description of event, etc) 14. What made you choose Ticket River as opposed to other event management sites? Done