East Penn Truck Equipment Online Customer Satisfaction Survey

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* 1. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 2. Which of the following words would you use to describe our products? Select all that apply.

Reliable

Useful

Unique

Good value for money

Overpriced

Unreliable

Other (please specify)

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* 3. How well do our products meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all

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* 4. How would you rate the quality of the product?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 5. How would you rate the value for money of the product?

Excellent

Above average

Average

Below average

Poor

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* 6. How responsive have we been to your questions or concerns about our products?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 7. How long have you been a customer of our company?

I haven't made a purchase yet

This is my first purchase

1 - 6 months

6 - 12 months

1 - 2 years

2 or more years

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* 8. How likely are you to purchase any of our products again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 9. How likely are you to recommend our company to a friend or colleague?

Not at all likely 0

10 Extremely likely

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* 1. Overall, how satisfied or dissatisfied are you with our company?

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* 2. Which of the following words would you use to describe our products? Select all that apply.

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* 3. How well do our products meet your needs?

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* 4. How would you rate the quality of the product?

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* 5. How would you rate the value for money of the product?

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* 6. How responsive have we been to your questions or concerns about our products?

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* 7. How long have you been a customer of our company?

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* 8. How likely are you to purchase any of our products again?

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* 9. How likely are you to recommend our company to a friend or colleague?

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* 10. If you have questions, please enter your email and we will follow up with you to get your question answered.