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NC LIVE Stakeholder Survey

NC LIVE is seeking stakeholder input on our next strategic plan. We invite you to complete this survey, so the final result will support members to provide the best possible services to the communities and audiences NC LIVE serves. The survey will take about 8-10 minutes to complete, but feel free to take as long as you need. Please be sure to review the entire survey (even if you don't respond to all the questions) and click DONE at the end.

If you need an alternative format or help completing this survey, please contact Amanda Standerfer from Alliance for Library Impact at hello@alliance4libraryimpact.com. Thank you for participating!
1.My library is a...(Required.)
2.Please select your library.(Required.)
3.I work in an NC LIVE member library.(Required.)
4.What is your primary role at the library or stakeholder role? (We realize that you may serve in multiple roles, so please pick the one role that describes where you spend most of your time.)(Required.)
5.Please rate your overall satisfaction with NC LIVE.(Required.)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
6.If you selected dissatisfied or very dissatisfied, what can NC LIVE do to increase your satisfaction?
7.How satisfied are you with the following services?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
N/A - I don't know about this or don't use it
Centralized negotiation and licensing
Subscription and permanent collections
HomeGrown Ebook Program
E-resource management support
Hosted Proxy Service (EZproxy)
Discovery Service (Summon)
Usage Statistics
Website Service
Help Desk Support
8.How satisfied are you with the following Training and Professional Development services?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
N/A-I don't know about this, or I don't use it.
Self-paced tutorials and courses
Webinars
Crash Course Videos
In-person workshops
Staff training days
Annual Conference
9.How satisfied are you with the following marketing and engagement services?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
N/A-I don't know about this, or I don't use it.
Monthly newsletters
Promotional materials from NC LIVE
Print materials available from vendors
NC LIVE Social Media
Library outreach visits
Maximize your NC LIVE E-Resources Program
Alumni Access Page (academic libraries only)
10.Please use this space to share any additional comments about NC LIVES's current services.
11.When planning for the future, please rate your interest in the following services (existing or to be developed).
Very interested
Interested
Slightly  interested
Not interested at all
More e-resource content
More / better in-person training and professional development
More / better remote training and professional development
More / better software content
More / better marketing support
More / better accessibility support for online content
Open access support
Peer to peer collaborative networks
Preservation and digitization services
Resource sharing / consortial borrowing
Statewide ILS hosting and support
Tools for demonstrating value and impact
12.What other services or programs should NC LIVE consider to support members in the next 3 to 5 years?
13.How important is it to my library and my community that funding for NC LIVE is increased?
Very important
Important
Somewhat important
Not important
14.Why is it important to my library that funding for NC LIVE is increased?
15.What is something another cooperative or system (in NC or another state) is doing that you think NC LIVE should consider developing?