TCCAA Transportation Client Satisfaction Survey FY21 Question Title * 1. What is your county of residence? Henry Oldham Trimble Question Title * 2. Age 60-69 70-79 80-89 90 and Over Question Title * 3. Gender Female Male Question Title * 4. Race White African American Hispanic Asian American Indian Native Hawaiian/ Pacific Islander Other (please specify) Question Title * 5. Do you live... Alone With Spouse With Children With other relatives With non-relatives Question Title * 6. How did you learn about this service? Brochure Friend/ Relative Media Agency Other (please specify) Question Title * 7. On average, how many times a month do you use this transportation service? 1-5 6-10 more than 10 do not use it every month Question Title * 8. Do you have any other means of transportation? Yes No Question Title * 9. How would you rate the friendliness and courtesy of the drivers? Excellent Very Good Good Fair Question Title * 10. How satisfied are you with the vehicles in terms of comfort, cleaniness and your ability to get on and off? Very Satisfied Satisfied Dissatisfied Question Title * 11. Is your driver on time picking you up from your home to take you to the senior center? Always Most of the time Rarely Question Title * 12. Is your driver on time picking you up to take you home? Always Most of the time Rarely Question Title * 13. Are you aware that you can make a donation toward the ride if you wish? Yes No Question Title * 14. Overall, how would you rate this transportation service? Excellent Very Good Good Fair Question Title * 15. Do you have any suggestions for improving the transportation service? Extend service hours Reduce the wait time for a ride Drivers should provide more help in/ out of the vehicle No recommendations Question Title * 16. Additional comments Done