ADAC Member Survey 2018.2

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* 1. What was "Most" important to you when deciding to become a member at ADAC (select one)

Friendly customer service

Convenient to home

Convenient to work

Wide selection of equipment

Group fitness classes

Price of membership

The atmosphere

No Hassle (contract, Parking, Crowded ect.)

Other (please specify)

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* 2. If you joined ADAC in the last 6 months, how did you hear about us?

Internet Search

Member Referral

Live close by

Work close by

FaceBook

Other (please specify)

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* 3. Please rate the following between 1-5, with 1 being "Not Likely" and 5 being "Likely"

	1	2	3	4	5
How likely are you to remain a member over the next 12 months?	How likely are you to remain a member over the next 12 months? 1	How likely are you to remain a member over the next 12 months? 2	How likely are you to remain a member over the next 12 months? 3	How likely are you to remain a member over the next 12 months? 4	How likely are you to remain a member over the next 12 months? 5

What would be your reason for ending your membership?

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* 4. Please rate the following between 1-5, with 1 being "Not Likely" and 5 being "Likely"

	1	2	3	4	5
How likely are you to refer someone for membership over the next 12 months?	How likely are you to refer someone for membership over the next 12 months? 1	How likely are you to refer someone for membership over the next 12 months? 2	How likely are you to refer someone for membership over the next 12 months? 3	How likely are you to refer someone for membership over the next 12 months? 4	How likely are you to refer someone for membership over the next 12 months? 5

What would be your reason for not refering someone for membership?

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* 5. Please rate the following between 1-5, with 1 being "Poor" and 5 being "Excellent"

	1	2	3	4	5
How would you rate your overall experience with the club?	How would you rate your overall experience with the club? 1	How would you rate your overall experience with the club? 2	How would you rate your overall experience with the club? 3	How would you rate your overall experience with the club? 4	How would you rate your overall experience with the club? 5

What is the reason for your rating?

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* 6. What Do you like most about the Club?

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* 7. What Don't you like about the Club?

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* 8. Please rate the following services between 1-5, with 1 being "Poor" and 5 being "Best"

	1	2	3	4	5
How would you rate the friendliness and helpfulness of the front desk staff?	How would you rate the friendliness and helpfulness of the front desk staff? 1	How would you rate the friendliness and helpfulness of the front desk staff? 2	How would you rate the friendliness and helpfulness of the front desk staff? 3	How would you rate the friendliness and helpfulness of the front desk staff? 4	How would you rate the friendliness and helpfulness of the front desk staff? 5

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* 9. How could our our desk staff improve to serve you better?

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* 10. Please rate the following services between 1-5, with 1 being "Poor" and 5 being "Best"

	1	2	3	4	5
How would you rate the appearance and cleanliness of the Club?	How would you rate the appearance and cleanliness of the Club? 1	How would you rate the appearance and cleanliness of the Club? 2	How would you rate the appearance and cleanliness of the Club? 3	How would you rate the appearance and cleanliness of the Club? 4	How would you rate the appearance and cleanliness of the Club? 5

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* 11. How could we improve the appearance of the Club?

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* 12. Please rate the following services between 1-5, with 1 being "Poor" and 5 being "Best"

	1	2	3	4	5	N/A
How would you rate the appearance and cleanliness of the locker room?	How would you rate the appearance and cleanliness of the locker room? 1	How would you rate the appearance and cleanliness of the locker room? 2	How would you rate the appearance and cleanliness of the locker room? 3	How would you rate the appearance and cleanliness of the locker room? 4	How would you rate the appearance and cleanliness of the locker room? 5	How would you rate the appearance and cleanliness of the locker room? N/A

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* 13. How could we improve the locker rooms?

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* 14. Please rate the following services between 1-5, with 1 being "Poor" and 5 being "Best"

	1	2	3	4	5	N/A
How would you rate the quality of our group fitness classes?	How would you rate the quality of our group fitness classes? 1	How would you rate the quality of our group fitness classes? 2	How would you rate the quality of our group fitness classes? 3	How would you rate the quality of our group fitness classes? 4	How would you rate the quality of our group fitness classes? 5	How would you rate the quality of our group fitness classes? N/A
How would you rate our personal training services?	How would you rate our personal training services? 1	How would you rate our personal training services? 2	How would you rate our personal training services? 3	How would you rate our personal training services? 4	How would you rate our personal training services? 5	How would you rate our personal training services? N/A

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* 15. How could we improve our Group Fitness and Personal Training services?

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* 16. Is there a Staff person, Personal Trainer or Group Instructor that deserves recognition?

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* 17. Have you participated in our Welcome to Wellness New Member Success Program?

yes

Would you like more information? List email/phone here

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* 18. Please rate the following services between 1-5, with 1 being "Poor" and 5 being "Best"

	1	2	3	4	5	N/A
How would you rate your experience in the Welcome to Wellness Program?	How would you rate your experience in the Welcome to Wellness Program? 1	How would you rate your experience in the Welcome to Wellness Program? 2	How would you rate your experience in the Welcome to Wellness Program? 3	How would you rate your experience in the Welcome to Wellness Program? 4	How would you rate your experience in the Welcome to Wellness Program? 5	How would you rate your experience in the Welcome to Wellness Program? N/A

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* 19. What additional programming or equipment would you like to see us offer?

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* 20. Is there any additional comments you would like to share?

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* 21. We appreciate you taking the time to complete our member survey. Your feedback is essential in helping us provide you with the type of fitness center you have come to expect to help support your healthy lifestyle. Enter your name and email to be entered for a chance to win a one month membership credit.