Reference Service Satisfaction Survey Spring 2019

Thank you for using Ozuna's Reference Desk services and for telling us a bit about how we did. Your feedback will help us improve our service to you.

Completing this survey will take less than 5 minutes. Your responses will be completely confidential and will only be used in combination with other responses.

	Not familiar at all	Slightly familiar	Somewhat familiar	Moderately familiar	Extremely familiar
Reference Chat	Reference Chat Not familiar at all	Reference Chat Slightly familiar	Reference Chat Somewhat familiar	Reference Chat Moderately familiar	Reference Chat Extremely familiar
Email a librarian	Email a librarian Not familiar at all	Email a librarian Slightly familiar	Email a librarian Somewhat familiar	Email a librarian Moderately familiar	Email a librarian Extremely familiar
Library guides	Library guides Not familiar at all	Library guides Slightly familiar	Library guides Somewhat familiar	Library guides Moderately familiar	Library guides Extremely familiar
Library a la Carte	Library a la Carte Not familiar at all	Library a la Carte Slightly familiar	Library a la Carte Somewhat familiar	Library a la Carte Moderately familiar	Library a la Carte Extremely familiar

Not familiar at all

Slightly familiar

Somewhat familiar

Moderately familiar

Extremely familiar

Reference Chat

Reference Chat Not familiar at all

Reference Chat Slightly familiar

Reference Chat Somewhat familiar

Reference Chat Moderately familiar

Reference Chat Extremely familiar

Email a librarian

Email a librarian Not familiar at all

Email a librarian Slightly familiar

Email a librarian Somewhat familiar

Email a librarian Moderately familiar

Email a librarian Extremely familiar

Library guides

Library guides Not familiar at all

Library guides Slightly familiar

Library guides Somewhat familiar

Library guides Moderately familiar

Library guides Extremely familiar

Library a la Carte

Library a la Carte Not familiar at all

Library a la Carte Slightly familiar

Library a la Carte Somewhat familiar

Library a la Carte Moderately familiar

Library a la Carte Extremely familiar

	Strongly Disagree	Disagree	Neither agree nor disagree	Agree	Strongly agree
Library's print resources (books, magazines, journals, and newspapers) meet my academic needs.	Library's print resources (books, magazines, journals, and newspapers) meet my academic needs. Strongly Disagree	Library's print resources (books, magazines, journals, and newspapers) meet my academic needs. Disagree	Library's print resources (books, magazines, journals, and newspapers) meet my academic needs. Neither agree nor disagree	Library's print resources (books, magazines, journals, and newspapers) meet my academic needs. Agree	Library's print resources (books, magazines, journals, and newspapers) meet my academic needs. Strongly agree
The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs.	The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs. Strongly Disagree	The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs. Disagree	The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs. Neither agree nor disagree	The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs. Agree	The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs. Strongly agree
The Library's technology resources (computers, software, and printing) meet my academic needs.	The Library's technology resources (computers, software, and printing) meet my academic needs. Strongly Disagree	The Library's technology resources (computers, software, and printing) meet my academic needs. Disagree	The Library's technology resources (computers, software, and printing) meet my academic needs. Neither agree nor disagree	The Library's technology resources (computers, software, and printing) meet my academic needs. Agree	The Library's technology resources (computers, software, and printing) meet my academic needs. Strongly agree
The Reference librarians are available and helpful to meet my information research needs	The Reference librarians are available and helpful to meet my information research needs Strongly Disagree	The Reference librarians are available and helpful to meet my information research needs Disagree	The Reference librarians are available and helpful to meet my information research needs Neither agree nor disagree	The Reference librarians are available and helpful to meet my information research needs Agree	The Reference librarians are available and helpful to meet my information research needs Strongly agree
The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs.	The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs. Strongly Disagree	The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs. Disagree	The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs. Neither agree nor disagree	The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs. Agree	The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs. Strongly agree
The library’s off campus access to electronic resources meets my academic needs.	The library’s off campus access to electronic resources meets my academic needs. Strongly Disagree	The library’s off campus access to electronic resources meets my academic needs. Disagree	The library’s off campus access to electronic resources meets my academic needs. Neither agree nor disagree	The library’s off campus access to electronic resources meets my academic needs. Agree	The library’s off campus access to electronic resources meets my academic needs. Strongly agree

Strongly Disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

Library's print resources (books, magazines, journals, and newspapers) meet my academic needs.

Library's print resources (books, magazines, journals, and newspapers) meet my academic needs. Strongly Disagree

Library's print resources (books, magazines, journals, and newspapers) meet my academic needs. Disagree

Library's print resources (books, magazines, journals, and newspapers) meet my academic needs. Neither agree nor disagree

Library's print resources (books, magazines, journals, and newspapers) meet my academic needs. Agree

Library's print resources (books, magazines, journals, and newspapers) meet my academic needs. Strongly agree

The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs.

The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs. Strongly Disagree

The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs. Disagree

The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs. Neither agree nor disagree

The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs. Agree

The Library's e-resources (Palomino Search, databases, e-books, and e-videos) meet my academic needs. Strongly agree

The Library's technology resources (computers, software, and printing) meet my academic needs.

The Library's technology resources (computers, software, and printing) meet my academic needs. Strongly Disagree

The Library's technology resources (computers, software, and printing) meet my academic needs. Disagree

The Library's technology resources (computers, software, and printing) meet my academic needs. Neither agree nor disagree

The Library's technology resources (computers, software, and printing) meet my academic needs. Agree

The Library's technology resources (computers, software, and printing) meet my academic needs. Strongly agree

The Reference librarians are available and helpful to meet my information research needs

The Reference librarians are available and helpful to meet my information research needs Strongly Disagree

The Reference librarians are available and helpful to meet my information research needs Disagree

The Reference librarians are available and helpful to meet my information research needs Neither agree nor disagree

The Reference librarians are available and helpful to meet my information research needs Agree

The Reference librarians are available and helpful to meet my information research needs Strongly agree

The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs.

The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs. Strongly Disagree

The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs. Disagree

The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs. Neither agree nor disagree

The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs. Agree

The library's physical space and equipment (study areas, seating areas, and listening areas) are adequate to meet my needs. Strongly agree

The library’s off campus access to electronic resources meets my academic needs.

The library’s off campus access to electronic resources meets my academic needs. Strongly Disagree

The library’s off campus access to electronic resources meets my academic needs. Disagree

The library’s off campus access to electronic resources meets my academic needs. Neither agree nor disagree

The library’s off campus access to electronic resources meets my academic needs. Agree

The library’s off campus access to electronic resources meets my academic needs. Strongly agree

Reference Service Satisfaction Survey Spring 2019

Reference Service Satisfaction Survey Spring 2019

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* 1. I am a

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* 2. How long was your wait at the Reference desk?

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* 3. Please indicate which of the following Reference services you have used this academic year:

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* 4. How familiar are you with the following Reference services?

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* 5. Please indicate your agreement with the following statement:

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* 6. Comments