NBA Mid-Season Review

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* 1. Team Name

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* 2. Your Name (Optional)

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* 3. Job Function

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* 4. Site Lead Feedback

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A	N/A
Responsiveness to requests	Responsiveness to requests Very Satisfied	Responsiveness to requests Somewhat Satisfied	Responsiveness to requests Neutral	Responsiveness to requests Somewhat Dissatisfied	Responsiveness to requests Very Dissatisfied	Responsiveness to requests N/A	Responsiveness to requests N/A
Availability	Availability Very Satisfied	Availability Somewhat Satisfied	Availability Neutral	Availability Somewhat Dissatisfied	Availability Very Dissatisfied	Availability N/A	Availability N/A
Proactively communicates new information or potential issues	Proactively communicates new information or potential issues Very Satisfied	Proactively communicates new information or potential issues Somewhat Satisfied	Proactively communicates new information or potential issues Neutral	Proactively communicates new information or potential issues Somewhat Dissatisfied	Proactively communicates new information or potential issues Very Dissatisfied	Proactively communicates new information or potential issues N/A	Proactively communicates new information or potential issues N/A
Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.)	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) Very Satisfied	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) Somewhat Satisfied	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) Neutral	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) Somewhat Dissatisfied	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) Very Dissatisfied	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) N/A	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) N/A
Staff professionalism & quality (collectors are professional and make the players & club staff feel comfortable with the testing process)	Staff professionalism & quality (collectors are professional and make the players & club staff feel comfortable with the testing process) Very Satisfied	Staff professionalism & quality (collectors are professional and make the players & club staff feel comfortable with the testing process) Somewhat Satisfied	Staff professionalism & quality (collectors are professional and make the players & club staff feel comfortable with the testing process) Neutral	Staff professionalism & quality (collectors are professional and make the players & club staff feel comfortable with the testing process) Somewhat Dissatisfied	Staff professionalism & quality (collectors are professional and make the players & club staff feel comfortable with the testing process) Very Dissatisfied	Staff professionalism & quality (collectors are professional and make the players & club staff feel comfortable with the testing process) N/A	Staff professionalism & quality (collectors are professional and make the players & club staff feel comfortable with the testing process) N/A
Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit)	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) Very Satisfied	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) Somewhat Satisfied	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) Neutral	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) Somewhat Dissatisfied	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) Very Dissatisfied	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) N/A	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) N/A
Overall Satisfaction Score	Overall Satisfaction Score Very Satisfied	Overall Satisfaction Score Somewhat Satisfied	Overall Satisfaction Score Neutral	Overall Satisfaction Score Somewhat Dissatisfied	Overall Satisfaction Score Very Dissatisfied	Overall Satisfaction Score N/A	Overall Satisfaction Score N/A

Additional Written Comments (optional):
Positive Feedback:
Areas of Improvements:

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* 5. Regional Director Feedback

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A	N/A
Responsiveness to requests	Responsiveness to requests Very Satisfied	Responsiveness to requests Somewhat Satisfied	Responsiveness to requests Neutral	Responsiveness to requests Somewhat Dissatisfied	Responsiveness to requests Very Dissatisfied	Responsiveness to requests N/A	Responsiveness to requests N/A
Availability	Availability Very Satisfied	Availability Somewhat Satisfied	Availability Neutral	Availability Somewhat Dissatisfied	Availability Very Dissatisfied	Availability N/A	Availability N/A
Proactively communicates new information or potential issues	Proactively communicates new information or potential issues Very Satisfied	Proactively communicates new information or potential issues Somewhat Satisfied	Proactively communicates new information or potential issues Neutral	Proactively communicates new information or potential issues Somewhat Dissatisfied	Proactively communicates new information or potential issues Very Dissatisfied	Proactively communicates new information or potential issues N/A	Proactively communicates new information or potential issues N/A
Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.)	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) Very Satisfied	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) Somewhat Satisfied	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) Neutral	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) Somewhat Dissatisfied	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) Very Dissatisfied	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) N/A	Flexibility (able and willing to change the operation to best suit needs, for example changing testing times, testing flow, personnel allocation, etc.) N/A
Professional and Quality (Regional Director knows where to go to get my quality issues resolved and done correctly)	Professional and Quality (Regional Director knows where to go to get my quality issues resolved and done correctly) Very Satisfied	Professional and Quality (Regional Director knows where to go to get my quality issues resolved and done correctly) Somewhat Satisfied	Professional and Quality (Regional Director knows where to go to get my quality issues resolved and done correctly) Neutral	Professional and Quality (Regional Director knows where to go to get my quality issues resolved and done correctly) Somewhat Dissatisfied	Professional and Quality (Regional Director knows where to go to get my quality issues resolved and done correctly) Very Dissatisfied	Professional and Quality (Regional Director knows where to go to get my quality issues resolved and done correctly) N/A	Professional and Quality (Regional Director knows where to go to get my quality issues resolved and done correctly) N/A
Overall Satisfaction Score	Overall Satisfaction Score Very Satisfied	Overall Satisfaction Score Somewhat Satisfied	Overall Satisfaction Score Neutral	Overall Satisfaction Score Somewhat Dissatisfied	Overall Satisfaction Score Very Dissatisfied	Overall Satisfaction Score N/A	Overall Satisfaction Score N/A

Additional Written Comments (optional):
Positive Feedback:
Areas of Improvements:

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* 6. Staff Feedback

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A	N/A
Consistency (regardless of who collects my specimen, the collection experience is consistent)	Consistency (regardless of who collects my specimen, the collection experience is consistent) Very Satisfied	Consistency (regardless of who collects my specimen, the collection experience is consistent) Somewhat Satisfied	Consistency (regardless of who collects my specimen, the collection experience is consistent) Neutral	Consistency (regardless of who collects my specimen, the collection experience is consistent) Somewhat Dissatisfied	Consistency (regardless of who collects my specimen, the collection experience is consistent) Very Dissatisfied	Consistency (regardless of who collects my specimen, the collection experience is consistent) N/A	Consistency (regardless of who collects my specimen, the collection experience is consistent) N/A
Safety and Protocols (the specimen collectors consistently follow safety protocols such as PPE, wiping down station between patients)	Safety and Protocols (the specimen collectors consistently follow safety protocols such as PPE, wiping down station between patients) Very Satisfied	Safety and Protocols (the specimen collectors consistently follow safety protocols such as PPE, wiping down station between patients) Somewhat Satisfied	Safety and Protocols (the specimen collectors consistently follow safety protocols such as PPE, wiping down station between patients) Neutral	Safety and Protocols (the specimen collectors consistently follow safety protocols such as PPE, wiping down station between patients) Somewhat Dissatisfied	Safety and Protocols (the specimen collectors consistently follow safety protocols such as PPE, wiping down station between patients) Very Dissatisfied	Safety and Protocols (the specimen collectors consistently follow safety protocols such as PPE, wiping down station between patients) N/A	Safety and Protocols (the specimen collectors consistently follow safety protocols such as PPE, wiping down station between patients) N/A
Staff professionalism (the onsite staff act professionally and respectfully at all times)	Staff professionalism (the onsite staff act professionally and respectfully at all times) Very Satisfied	Staff professionalism (the onsite staff act professionally and respectfully at all times) Somewhat Satisfied	Staff professionalism (the onsite staff act professionally and respectfully at all times) Neutral	Staff professionalism (the onsite staff act professionally and respectfully at all times) Somewhat Dissatisfied	Staff professionalism (the onsite staff act professionally and respectfully at all times) Very Dissatisfied	Staff professionalism (the onsite staff act professionally and respectfully at all times) N/A	Staff professionalism (the onsite staff act professionally and respectfully at all times) N/A
Cleanliness (the collection stations, trailers are kept clean and neat at all times)	Cleanliness (the collection stations, trailers are kept clean and neat at all times) Very Satisfied	Cleanliness (the collection stations, trailers are kept clean and neat at all times) Somewhat Satisfied	Cleanliness (the collection stations, trailers are kept clean and neat at all times) Neutral	Cleanliness (the collection stations, trailers are kept clean and neat at all times) Somewhat Dissatisfied	Cleanliness (the collection stations, trailers are kept clean and neat at all times) Very Dissatisfied	Cleanliness (the collection stations, trailers are kept clean and neat at all times) N/A	Cleanliness (the collection stations, trailers are kept clean and neat at all times) N/A
Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit)	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) Very Satisfied	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) Somewhat Satisfied	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) Neutral	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) Somewhat Dissatisfied	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) Very Dissatisfied	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) N/A	Testing operation & flow (waiting times are generally minimized at all steps of the operation, from registration to collection to exit) N/A
Overall Satisfaction Score	Overall Satisfaction Score Very Satisfied	Overall Satisfaction Score Somewhat Satisfied	Overall Satisfaction Score Neutral	Overall Satisfaction Score Somewhat Dissatisfied	Overall Satisfaction Score Very Dissatisfied	Overall Satisfaction Score N/A	Overall Satisfaction Score N/A

Additional Written Comments (optional):
Positive Feedback:
Areas of Improvements:

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* 7. Overall sentiment of the testing program

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A	N/A
Turn Around Time	Turn Around Time Very Satisfied	Turn Around Time Somewhat Satisfied	Turn Around Time Neutral	Turn Around Time Somewhat Dissatisfied	Turn Around Time Very Dissatisfied	Turn Around Time N/A	Turn Around Time N/A
Courier Pickup Satisfaction	Courier Pickup Satisfaction Very Satisfied	Courier Pickup Satisfaction Somewhat Satisfied	Courier Pickup Satisfaction Neutral	Courier Pickup Satisfaction Somewhat Dissatisfied	Courier Pickup Satisfaction Very Dissatisfied	Courier Pickup Satisfaction N/A	Courier Pickup Satisfaction N/A
PCR Testing Satisfaction	PCR Testing Satisfaction Very Satisfied	PCR Testing Satisfaction Somewhat Satisfied	PCR Testing Satisfaction Neutral	PCR Testing Satisfaction Somewhat Dissatisfied	PCR Testing Satisfaction Very Dissatisfied	PCR Testing Satisfaction N/A	PCR Testing Satisfaction N/A
POC Testing Satisfaction	POC Testing Satisfaction Very Satisfied	POC Testing Satisfaction Somewhat Satisfied	POC Testing Satisfaction Neutral	POC Testing Satisfaction Somewhat Dissatisfied	POC Testing Satisfaction Very Dissatisfied	POC Testing Satisfaction N/A	POC Testing Satisfaction N/A
BioReference Overall Satisfaction	BioReference Overall Satisfaction Very Satisfied	BioReference Overall Satisfaction Somewhat Satisfied	BioReference Overall Satisfaction Neutral	BioReference Overall Satisfaction Somewhat Dissatisfied	BioReference Overall Satisfaction Very Dissatisfied	BioReference Overall Satisfaction N/A	BioReference Overall Satisfaction N/A
Overall Testing Program Satisfaction	Overall Testing Program Satisfaction Very Satisfied	Overall Testing Program Satisfaction Somewhat Satisfied	Overall Testing Program Satisfaction Neutral	Overall Testing Program Satisfaction Somewhat Dissatisfied	Overall Testing Program Satisfaction Very Dissatisfied	Overall Testing Program Satisfaction N/A	Overall Testing Program Satisfaction N/A

Additional Written Comments (optional):
Positive Feedback:
Areas of Improvements: