NASCA Facilities Management Survey

Deadline to complete is January 27, 2017

Thank you for participating in NASCA's state facilities management survey, which will be used to gauge member assessment of the current status of your state's real estate portfolio and facilities management practices. Your input will be used to develop content, research and programming related to facilities management.

We ask that all parts of this survey be completed by State Chief Administrators or designated staff if approved by the chief administrator. Only aggregate data will be reported and your individual selections are confidential. However, please note that if a designated facilities staff member completes the survey, a final copy will be provided to the NASCA member as a courtesy.

Survey deadline is Friday, January 27. Results will be shared at the February 2 webinar (go here to register) and will also help guide the agenda development for Facilities Management Roundtable, tentatively scheduled for early May 2017. Please contact Sarah Razor at srazor@amrms.com with any questions.

Question Title

* 1. Please provide your contact information. This will be used only if there are questions related to your responses. If you are completing this by the request your state chief administrator, a copy of your responses will be shared with your chief administrator as a courtesy.

Name

State

Title

Email Address

Question Title

* 2. Please provide numerical data on your state's facilities management portfolio, or indicate N/A or unknown.

Number of office buildings

Number of people who work in offices or work stations in these buildings

Amount of owned gross square feet

Amount of leased square feet

Number of work orders processed annually.

Question Title

* 3. What percentage of your real estate portfolio have undergone a Facility Condition Assessment (FCA) in the last three years?

0-10%

11-25%

26-50%

51-75%

>75%

Other (please specify)

Question Title

* 4. How often does your state use facility condition assessment data to determine the priority or funding of capital projects?

Never

Rarely

Sometimes

Most of the time

Always

Other (please specify)

Question Title

* 5. Please indicate the number of hours of unplanned building outages in your real estate portfolio that occurred in the past 12 months.

0 downtime

1-5 hours of downtime

5-7 hours of downtime

7-10 hours of downtime

>10 hours of downtime

Unknown

N/A

Other (please specify)

Question Title

* 6. Please rate your state's use of technology in regards to processing work orders.

Antiquated - paper-based system or no electronic system for work order tracking and processing

Somewhat antiquated - a few components of the work order system are electronic or web-based but it could be updated

Somewhat modern - most components of the work order system are electronic or web-based

Very modern - fully functional and automated electronic or web-based system in place for work order tracking and processing, may include call center

N/A

Other (please specify)

Question Title

* 7. What percentage of your real estate portfolio is managed by the central facilities department?

0-10%

11-25%

26-50%

51-75%

>75%

Other (please specify)

Question Title

* 8. Please indicate your state's current status regarding audits on your health and life safety code violations in your facilities management over the past three years.

Our state has not conducted an audit or review in the past three years

An audit or review is planned or getting started but not yet completed

An audit or review was completed but the issues identified have not yet been addressed

An audit or review is completed and a portion of the issues have been corrected

An audit or review is complete and all issues have been corrected

Other (please specify)

Question Title

* 9. Please rate the following components of your real estate program:

	Poor	Fair	Average	Good	Excellent	Do not have this component	N/A
Preventative Maintenance Program	Preventative Maintenance Program Poor	Preventative Maintenance Program Fair	Preventative Maintenance Program Average	Preventative Maintenance Program Good	Preventative Maintenance Program Excellent	Preventative Maintenance Program Do not have this component	Preventative Maintenance Program N/A
Strategic sourcing	Strategic sourcing Poor	Strategic sourcing Fair	Strategic sourcing Average	Strategic sourcing Good	Strategic sourcing Excellent	Strategic sourcing Do not have this component	Strategic sourcing N/A
Master planning	Master planning Poor	Master planning Fair	Master planning Average	Master planning Good	Master planning Excellent	Master planning Do not have this component	Master planning N/A
Customer satisfaction survey system	Customer satisfaction survey system Poor	Customer satisfaction survey system Fair	Customer satisfaction survey system Average	Customer satisfaction survey system Good	Customer satisfaction survey system Excellent	Customer satisfaction survey system Do not have this component	Customer satisfaction survey system N/A

Comments:

Question Title

* 10. Please indicate your state's average APPA level of service (a nationally accepted standard regarding grounds & housekeeping) in your facilities management.

Level 1 - Showplace facility/orderly spotlessness/state of the art

Level 2 - Comprehensive stewardship/orderly tidiness

Level 3 - Managed care/casual inattention

Level 4 - Reactive management/moderate dinginess

Level 5 - Crisis response/unkempt neglect

We use another rating system.

We do not use a rating system.

I don't know.

Other (please specify)

Question Title

* 11. Please describe the benchmarking, KPI's or evaluation tools your state uses to measure the outcome of your facilities management.

Question Title

* 12. NASCA will host a webinar: A Managed Service Contract for Facilities Management in Tennessee on February 2, 2017 at 3:00 p.m ET. What questions or topics would you like the presenters to address?

Question Title

* 13. In May 2017, NASCA will host an in-person Roundtable: A Managed Service Contract for Facilities Management, which will be a day and half event in Tennessee. This event will be designed to assist state governments in research and examination on outsourcing real estate programs, provide a forum for extensive dialogue and discussion on the benefits and challenges of undertaking a large scale effort to outsource the ffacilities management program, as well as examine how Tennessee works with the Facilities Management vendor on daily basis to manage the facilities. Are there topics or sessions would you like to be included in the agenda?