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* 1. Are you currently using contact center Performance Management/Performance Analytics software?

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* 2. Do you use your Performance Management solution to provide your contact center reports?

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* 3. Which reporting technologies do you use regularly? Select all that apply.

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* 4. Which of the following best describes your level of satisfaction with the time it takes to derive and share metrics/KPIs with agents and managers using your current reporting solution?

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* 5. Do you believe there is value in sharing performance metrics with front-line agents in real-time?

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* 6. Which of the following metrics to you believe would be most valuable to share with front-line agents in real-time? (Choose up to three responses)

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* 7. Which of the following issues do you believe would be important for your organization to measure and take action on in real or near-real time? (Choose up to three responses)

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* 8. Does your organization plan to implement a real-time contact center performance management solution in the future?

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* 9. Which selection best describes your position in the contact center?

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* 10. How many contact centers are in your organization?

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* 11. How many seats are in your contact center(s)?

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* 12. Which of the following best describes your company's vertical market?

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* 13. Please enter your NACC Volunteer Member number here.

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