NIPOST Customer Satisfaction Survey

Question Title

* 1. Are you aware there is a NIPOST Contact Center?

Yes

No

Question Title

* 2. Have you called the NIPOST Contac Center before?

Yes

No

Question Title

* 3. Was your complaint or Enquiry resolved?

Yes

No

Question Title

* 4. Rate your satisfaction level with the NIPOST Contact Center

Very Poor

Poor

Indifferent

Good

Very Good

Very Poor

Poor

Indifferent

Good

Very Good

Question Title

* 5. Would you say that the establishment of the NIPOST Contact Center had added value to the quality of service you get from NIPOST?

Yes

No

Question Title

* 6. Give reasons for your response to question 5