* 1. How would you rate the quality of our customer service?

* 2. Overall, how satisfied or dissatisfied are you with Gonzales County Tax Office?

* 3. What can we do to make your experience a better one?

* 4. How well did we understand your questions and concerns?

* 5. How long was your wait on hold before speaking with our customer service representative?

* 6. How much time did it take us to address your questions and concerns?

* 7. How politely did our customer service representative treat you?

* 8. Did you receive exemplary service?