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New Survey
1.
How would you rate the quality of our customer service?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
2.
Overall, how satisfied or dissatisfied are you with Gonzales County Tax Office?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
What can we do to make your experience a better one?
4.
How well did we understand your questions and concerns?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
How long was your wait on hold before speaking with our customer service representative?
Extremely long
Very long
Somewhat long
Not so long
Not at all long
6.
How much time did it take us to address your questions and concerns?
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
Did not receive a response
7.
How politely did our customer service representative treat you?
Extremely politely
Very politely
Moderately politely
Slightly politely
Not at all politely
8.
Did you receive exemplary service?
Yes
Please let us know who to thank.