Client Feedback Questionnaire

KBS Solicitors - Client Feedback Questionnaire

As part of our commitment to improving the service we provide, we send our clients this feedback questionnaire. We would be grateful if you could help us by completing this form. Please be assured that the survey is completely confidential and unless you complete your details, we will not know who has taken part.

Question Title

* 1. How satisfied were you with our overall level of service? CHOOSE ONE OPTION

Very satisfied

Fairly Satisfied

Undecided

Fairly dissatisfied

Very dissatisfied

If dissatisfied, please tell us briefly why this is.

Question Title

* 2. Did we give you information/advice that was easy to understand? CHOOSE ONE OPTION

Very easy

Fairly easy

Undecided

Fairly difficult

Very difficult

How might we improve?

Question Title

* 3. How informative did you find our staff? CHOOSE ONE OPTION

Very good

Fairly good

Undecided

Fairly poor

Very poor

Other (please specify)

Question Title

* 4. How well did we keep you up-to-date with progress? CHOOSE ONE OPTION

Very well

Fairly well

Undecided

Fairly poor

Very poor

Not Applicable – one off advice given

Question Title

* 5. How well did we listen to what you had to say? CHOOSE ONE OPTION

Very well

Fairly well

Undecided

Fairly poor

Very poor

Question Title

* 6. Did we treat you fairly at all times? CHOOSE ONE OPTION

Yes

Don't Know

If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.

Question Title

* 7. Would you recommend us to someone else if they needed legal help or advice? CHOOSE ONE OPTION

Certain to

Likely to

Undecided

Unlikely to

Certain not to

Please give your reason(s) for your answer to Q7.

Question Title

* 8. Was the result of your case better, worse or the same as we had advised you?

Better

Same

Worse

Question Title

* 9. Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.

Question Title

* 10. Do you have any further comments or suggestions that may help us to improve our level of service? (If you would like us to contact you to discuss any of the issues raised, please complete your name and address with your answer to question 10. IF YOU DO NOT REQUIRE US TO CONTACT YOU PLEASE LEAVE THIS SECTION BLANK.)