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* 1. The Cleanliness of the Vehicles

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* 2. The Condition of the Vehicles

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* 3. I Feel Safe and Secure While Riding

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* 4. Drivers Driving/Maneuvering Skills

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* 5. Drivers are Helpful and Provide Assistance

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* 6. Drivers are Polite and Professional

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* 7. Drivers Knowledge of Service

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* 8. Overall Satisfaction of Drivers

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* 9. Office Staff is Helpful and Professional

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* 10. Dispatchers are Friendly/Polite

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* 11. Ease of Making a Request

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* 12. Convenience of Getting Printed Information/Forms

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* 13. Overall Satisfaction of Office Staff/Dispatchers

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* 14. Hours of Service (6am-6pm)

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* 15. Ease of Online Scheduling/Cancel Option

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* 16. Automated Reminder Call System

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* 17. Cost of Transportation/Trips

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* 18. Service is On-Time

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* 19. I Understand the Agency Policies and Procedures

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* 20. The Service Enhances My Quality of Life

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* 21. The Service Gives Me Independence

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* 22. The Service Meets My Needs

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* 23. Overall Rating of CPT Service

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* 24. I Would Recommend Service to Others

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* 25. If you rated any question lower than a 3, please explain why here:

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* 26. If you have any questions or comments, please write them here:

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* 27. If you need a response to a question or would like additional CPT information or materials, please include your name and phone number.

Thank You for your feedback! We sincerely appreciate your time!

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